Applications are now being received for the above position in the Financial Services Department within the Corporate Services Commission. To apply, please submit your resume and cover letter online at www.markham.ca/careers by February 4, 2026
Please Note: There are 3 Full-time vacancies for this position.
Join us and make a lasting difference!
JOB SUMMARY
Reporting to the Manager, Tax & Cash Management and Manager, Tax & Assessment Policy, The Revenue Analyst oversees the accurate and timely billing of key revenue streams including property taxation, utility revenues (water, wastewater, stormwater), Municipal Accommodation Tax (MAT), and other administrative fees and charges, while providing analytical leadership, , acting as an escalation point for complex revenue issues, supporting day-to-day team coordination, and serving as subject matter expert to ensure high standards in account management, revenue recovery, legislative compliance, and customer service delivery.
KEY DUTIES AND RESPONSIBILITIES
- Assists Manager with day-to-day leadership, guidance, and support to a team of revenue specialists. Monitors workloads, assigns tasks, and ensures operational deadlines are met. Fosters a collaborative and high-performing team environment focused on service excellence.
- Conducts advanced analysis of account data, billing accuracy, and collection trends.
- Prepares reports to support decision-making, performance monitoring, and policy development and identifies emerging issues and recommends data-driven solutions.
- Oversees updates to property tax and utility billing systems to ensure data integrity and billing accuracy.
- Leads or coordinates the testing and implementation of system enhancements, integrations, and upgrades.
- Oversees the administration of financial relief and assistance programs. Reviews and evaluates complex applications, assesses eligibility, and ensures equitable program delivery. Supports policy development and audit readiness.
- Develops and implements strategies for managing tax and utility arrears in collaboration with internal and external partners.
- Oversees payment arrangement processes and ensures proactive communication with customers to mitigate financial risk.
- Leads the tax sale process by managing timelines, issuing required notices, and ensuring compliance with statutory obligations.
- Maintains comprehensive documentation for legal, audit, and reporting purposes.
- Acts as a subject matter expert for revenue services and provide technical guidance to internal teams, including customer service and finance staff.
- Delivers training, updates procedural documentation and supports onboarding of new team members
- Performs other related tasks and projects as assigned, which are in accordance with job responsibilities or necessary department and corporate objectives such as identifying opportunities to enhance operational efficiency and customer service; leading or contributing to special projects, including process reengineering, service redesign, and legislative implementation initiatives.
The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.
Please respect our scent free area by not wearing scented products when visiting the office.
Reason for Vacancy - New Vacancy
AI Disclosure
At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.
REQUIRED SKILLS & COMPETENCIES
- College degree or University graduate in accounting, finance, public administration or related discipline.
- Minimum 5 years of related experience in Customer Service, Municipal Finance, Utility Billing, Property Taxation and Collections (accounts receivable).
- Experience providing front line customer service and interacting professionally and courteously with the public, internal staff, external agencies, and elected officials across multiple communication channels
- Demonstrated leadership experience, including the capacity to coach, mentor, and foster a collaborative and high-performing work environment.
- Strong analytical and reporting skills, including the ability to interpret revenue trends, assess financial risk, and support data-driven decision-making.
- Understanding of relevant municipal legislation and regulations (e.g., Municipal Act, Assessment Act), as well as applicable City by-laws, policies, and procedures.
- Excellent verbal and written communication skills, with the ability to explain complex technical and procedural information clearly and professionally to a variety of audiences.
- Ability to recognize and resolve customer conflicts and facilitate disputes with confidence.
- Certification in the Municipal Tax Administration Program (MTAP) is considered an asset.
- Experience with Microsoft Office (e.g. Word, Excel and Access)
CORE BEHAVIOURS
- Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
- Change & Innovation: Responds positively and professionally to change and helps others through change.
- Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
- Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
- Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
- Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.
Salary Range:$88,073.00 To $111,600.00 Annually
