• Develop short and long-term work plans, identify efficiencies within the teams under your area, and assess staffing needs to achieve business goals and service targets.
• Lead modernization projects, business process improvement, and support facility expansion/redesign planning.
• Deliver and evolve high standards of animal care and ensure the shelter maintains a clean and safe environment.
• Represent Animal Care and Pet Licensing as the Leader for the area on several committees and special projects.
• Build and maintain relationships with animal rescue agencies and other strategic partners.
• Manage human resource activities in the Animal Care and Pet Licensing section.
• Provide financial oversight and strong fiscal management and planning for the Animal Care and Pet Licensing budget and oversee all cash control procedures, including Payment Card Industry (PCI) compliance.
• Provide direction on messaging that aligns with municipal goals, ensuring clear and effective public outreach regarding animal services, pet licensing, and responsible pet ownership.
• Review and approve the content of communication and marketing strategies and support campaign development.
• Oversee the assessment of animals' behaviour for temperament and suitability for adoption.
• Provide guidance and leadership to the Customer Service Representatives and Business Liaison team to foster strong supportive relationships with the citizens and key partners.
• Develop and implement strategies to enhance the organizational workplace culture.
• A degree in Business Administration, Commerce, Social Sciences, Communications or related field, and at least 8 years of progressive leadership experience in a licensing/regulatory or customer service environment, including at least 5 years of recent experience operating and maintaining a municipal animal shelter, veterinary clinic, humane society, or rescue agency. A Master’s degree will be considered an asset.
• Equivalent combinations of education and experience may be considered.
• Knowledge of animal care, animal control bylaws, animal welfare legislation, municipal and federal regulations for shelter operations and animal licensing, crisis management and industry best practices.
• Experience with budgeting, financial planning, revenue management and funding needs.
• Certification in conflict resolution, mediation and/or negotiation will be considered an asset.
• The ability to collaborate with all levels of leadership, veterinary clinics, partner agencies, law enforcement agencies, non-profit organizations, union colleagues, media, industry suppliers and contractors, and the public.
• You have high ethical standards, a service-oriented focus, strategic thinking and effective decision-making skills, operational acumen, and a compassionate leadership style.
Level M2 $130,400 - $163,000 per annum
