Description
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Description
What you’ll do
- Apply a structured methodology and lead change management activities; Leverage the PROSCI change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
- Conduct impact analyses, assess change readiness, and identify key stakeholders
- Developing project plans and leading the development of key project objectives and outcomes, as well as project specific actions, targets and measures
- Creation of Project Management documents, for small (internal IT) and medium (involving one or more County departments or divisions) size projects; including creating project charters, communication plans, stakeholder registries, budgets, and task schedules
- Documentation of business processes, including current state, proposed future state, and road map creation through gap analysis.
- Development and creation of a tailored County Business Analysis framework
- Monitor, troubleshoot and maintain all end user computing technologies including, but not limited to, desktops, laptops, docks, monitors, printers, LAN, phones, mobile devices, operating systems, and software.
- Triages, escalates work requests, and readily assigns open service ticket requests.
- Create, maintain, and contribute to technical documentation, manuals, and IT policies.
- Uphold and implement security standards in compliance with IT Security policies, procedures, leading privacy impact assessment initiatives, and industry best practices.
- Coach, counsel, and mentor teammates to support growth, development, and continuous improvement.
- Other duties as assigned
Requirements
What you’ll bring
- University degree in Information Technology (Computer Science) or equivalent education and experience.
- CAPM and/or PMP and/or PMI-PBA certification
- PROSCI certification
- Lean Six Sigma certification (yellow belt or above)
- ITIL certification
- Three (3) years experience working in a similar role.
- Increasingly responsible project management experience, including experience with enterprise software projects.
- Conducting PROSCI change assessments, ADKAR communication plans, and managing change initiatives.
- Performing duties related to business analysis, including business reporting, requirements gathering, and process management.
- Hands-on technical working experience in information technology.
- Practical knowledge of ITIL best practice process framework for IT operations.
- Ability to work independently and in a team environment.
- Demonstrated investigative, problem solving, analysis and troubleshooting skills.
- Excellent interpersonal and customer service skills.
- Strong verbal and written communication skills; able to convey technical knowledge and information to staff and other stakeholders in a meaningful way.
Salary & Benefits
What we can offer YOU!
- A competitive hourly wage ranging between $49.78 – $58.24 (Subject to Council approval)
- Hybrid work arrangements
- Enrolment in our comprehensive health benefits program and defined benefit pension plan
- Access to Perkopolis; discount, reward and benefits program
- Access to an Employee and Family Assistance Program
- Unlimited access to live and interactive webinars offered by the Canadian Centre for Diversity and Inclusion (CCDI)
- A supportive and collaborative work environment.
Contact
Email: hr@dufferincounty.ca
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