Description
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Description
What you’ll do
- Respond to inquiries from the public via phone, email and in person
- Provide visitors and the public with general information about MoD programs, services, events, and exhibitions
- Greet visitors, and maintain front-of-house organization and presentation
- Prepare the Museum for opening to the public, carrying-out duties related to opening and closing as needed
- Maintain point of sale, ticketing, permit and other front-of-house systems and procedures
- Maintain visitation and user records and statistics, and produce annual visitation report
- Ensure that a high level of customer service is embedded into Museum initiatives and processes
- Coordinate tours, program and facility rentals and related inquires and bookings
- Handle all sales transactions occurring at the reception desk using cash register, and credit and debit card terminals
- Prepare and submit weekly sales reports and bank deposits for review and processing, in collaboration with Finance
- Collect operational invoices and submit to Manager for approval
- Control inventory, maintain records and monitor upkeep of the gift shop
- Maintain records of consignors/consignments, prepare monthly consignment statements for review and processing by Manager
- Maintain the Donation, In-kind Donation and Planned Giving records system
- Other duties as assigned
Requirements
What you’ll bring
- Post-secondary diploma in Museum Studies, Office Administration, or Tourism & Hospitality
- 1-3 years of experience dealing with the public and handling inquiries in a front desk/reception environment
- Experience working in a Museum and/or knowledge of museum collections and membership databases are considered assets for the position
- Experience performing sales transactions
- Excellent customer service, inter-personal, and conflict resolution skills
- Highly organized and able manage multiple tasks effectively
- Strong computer and database management skills
- Valid Class G driver’s license and access to reliable transportation required
- Must provide a clear criminal reference check including the vulnerable sector screening.
Salary & Benefits
What we can offer YOU!
- A competitive hourly wage ranging between $31.40 - $36.73 (January 1, 2025 Non-Union Pay Grid);
- Eligible to enroll in OMERS pension plan
- Access to Perkopolis; discount, reward and benefits program
- Access to an Employee and Family Assistance Program
- Unlimited access to live and interactive webinars offered by the Canadian Centre for Diversity and Inclusion (CCDI)
- A supportive and collaborative work environment.
Contact
Email: hr@dufferincounty.ca
From the same organization
11 Apr, 2025
