As a key member of the Leadership Team, you’ll be responsible for major event bookings and contracts, identifying opportunities for new programming, and aligning offerings with community needs. Your ability to anticipate challenges, deliver exceptional customer service, and maintain a high level of attention to detail will be critical to your success.
We’re looking for a collaborative and adaptable leader with experience in agricultural events and a strong understanding of the local community. You’ll play an important role in shaping the service culture of the Pointe staff, introducing innovative initiatives, and enhancing overall user experience. If you thrive in a fast-paced, dynamic environment and are passionate about creating memorable experiences for the community, this is an exciting opportunity to make a meaningful impact at The Pointe.
Key Responsibilities:
- Partner with the Operations Supervisor to develop event plans, set up logistics, and detailed task lists supporting all phases of major events, including pre-event preparation, day-of delivery, and post-event wrap-up and debriefing
- Develop and manage event rental agreements, ensuring accuracy in logistics, space allocation, fee structures, and required setups while maintaining up-to-date contract documentation. Ensuring consistent application of booking guidelines set out by Leadership Team
- Collaborate with user groups to create comprehensive event plans, clearly define expectations, and ensure compliance with facility policies, safety requirements, and booking guidelines
- Deliver high-quality, customer-focused service across all bookings, events, and drop-in use, aligning with industry best practices, municipal policies, and regulatory standards
- Coordinate and communicate key event information to all stakeholders using tools such as event schedules, signage, and facility information systems to support a seamless guest experience
- Lead and supervise Facility Bookings Representative, a team of Customer Service Representatives, and event staff, including scheduling, day-to-day oversight, and performance support for both full-time and hourly team members
- Train customer service staff and ensure compliance related to cash handling, deposits, bookings, pass sales, and point of sale transactions
- Perform and oversee daily balancing, ensuring bookings are paid, invoices are issued and reconciled, and financial records remain accurate and up to date
- Identify and implement innovative site initiatives to attract new and diverse user groups, proactively matching community needs with available facility spaces to maximize utilization
Qualifications and Skills:
- Knowledge and experience with agricultural events and non-agriculture event planning
- Develop/guide large-scale event plans and address guest concerns/requests, including managing risk through contracts and licenses, as well as expectations of public, political, and operations groups
- Ability to perform well under pressure, exercise sound judgment, manage multiple priorities and demands, and motivate others to achieve results
- Strong leadership, interpersonal, and communication skills to identify client needs, provide recommendations, and instill confidence in staff and clients
- Excellent analytical and problem-solving skills to identify potential risks or difficulties in technical plans to determine appropriate solutions
- Experience with contract management and license agreements.
- Post-secondary specialized training/certificate in Agriculture, Business, Recreation, or in a related field with a minimum of 5 years of related experience
- Minimum 3 years of supervisory experience in comparable scope/scale.
Conditions of Employment:
- Submission of a Satisfactory Criminal Record Check
- Valid Alberta Class 5 Driver’s licence and submission of a 5-year Driver’s Abstract with less than 7 demerits
- Ability to perform physical labour as part of the job duties and stand/walk for extended periods of time
- Requires the ability to work evenings, weekends, and statutory holidays as required
Pay Range: $36.90 - $46.11
Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.
Why Join Strathcona County: (depending on position)
- Competitive salary and comprehensive benefits package, which includes:
- Extended health and dental coverage
- Health and wellness spending account
- Life and disability insurance
- Retirement and pension programs
- Earned day off program
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities
- Well-being programs and a safety culture focused on physical and psychological health in the workplace
Equivalencies of education and experience may be considered.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
