Description
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Description
POSITION SUMMARY: Under the general supervision of the Supervisor, responds to customer enquiries, performs billing, account maintenance, and payment processing functions, and performs general clerical duties.
MAJOR RESPONSIBILITIES:
- Maintains revenue billing and receivable system for address and ownership changes.
- Provides excellent customer service in responding to phone, mail and in person enquiries.
- Performs payment processing functions, including account updating, balancing, processing, and reconciling.
- Maintains payment programs for pre-authorized and mortgage accounts.
- Issues tax certificates and statement of accounts.
- Performs account adjustments and account reconciliations as required.
- Follows-up and redirects returned mail.
- Liaises with Provincial and internal departments, property taxpayers and outside bodies as required.
- Prepares statistical data for monthly and yearly reporting.
- Performs general office duties as required.
- Performs such other related duties as may be assigned.
QUALIFICATIONS:
Education/Experience:
- Secondary school graduation; and
- One post-secondary course in introductory accounting, and/or business math; or
- Equivalent combination of education and experience
Skills/Abilities:
- Must have proficient written/oral communication skills in English
- Must be able to converse with the public in a courteous and tactful manner
- Must be at an intermediate skill level in word processing and spreadsheet software and must possess basic on-line data entry skills
- Must have an understanding of the practical application, terminology and theory of basic accounting principles
Assets:
- Proficiency in French written/oral language skills at an advanced level, as per Ontario Public Service Standard
CONDITION OF EMPLOYMENT:
- Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)
Lead With Us - Apply Today
Ready to take the next step in your career journey? Join us at the City of Thunder Bay, where you’ll support a dedicated team, and make a lasting difference every day.
Apply today at https://careers.thunderbay.ca/careers-home/jobs/6796?lang=en-us and start your next chapter with the City of Thunder Bay.
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14 Apr, 2026
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