HCMS Support Analyst

Organization:

City of St. Catharines

Region:

Ontario

Application deadline:

February 20, 2026

Hiring date:

March 2, 2026

Type:

Full time

Category:

Human resources

Description

About the Role:

The Human Capital Management System (HCMS) Support Analyst will play a vital role in the implementation and ongoing support of a new Human Capital Management (HCM) and Payroll System.

This role will support system configuration, security, and testing during implementation, and own ongoing system maintenance, user support, training, and process improvements.

What You’ll Be Doing:

Support the configuration, security, and performance of the HCMS platform, ensuring ongoing system stability, compliance with security standards, and alignment with organizational needs.
Lead the planning, coordination, and execution of all testing activities—including unit, system, integration, regression, data validation, performance, and data‑migration testing—ensuring accuracy, completeness, and security of all results.
Investigate and troubleshoot system issues, coordinating resolutions with internal teams and external vendors to maintain smooth system operation.
Identify, assess, and mitigate risks related to system security, functionality, and project deliverables, while documenting and reporting all testing and security outcomes, issues, and resolutions.
Manage post-go-live enhancement and improvement initiatives, overseeing planning, resource coordination, and continuous optimization of the HCMS environment.
Translate user requirements into technical specifications and system changes that support operational effectiveness and improved user experience.
Build and maintain productive relationships with internal teams and external vendor to support successful system operations and project outcomes.
Develop, deliver, and maintain comprehensive training programs, guides, and materials for end users and support teams, ensuring strong system adoption and adherence to security protocols.
Facilitate training sessions and workshops, providing ongoing support, troubleshooting, and system optimization guidance.
Prepare and distribute clear, timely communications to strategic business partners.
Maintain up‑to‑date documentation related to security, testing, training, and support processes.
Monitor system performance, manage upgrades, and ensure operational continuity and readiness across the HCMS platform.

Requirements

What’s Required:

University degree in HR, Payroll, Computer Science, Accounting, Business Administration, or related field.
Three (3) years of experience supporting HCM, Payroll, or Workforce Management system planning and design.
CHRP, PCP, CPA, or similar designation preferred.
Analytical thinking, problem-solving, attention to detail, and commitment to quality.
Excellent communication, leadership, and project management skills, with the ability to manage multiple priorities and deadlines.
Strong project management, communication, and organizational skills.
Ability to translate technical and non-technical information effectively.
Strong interpersonal and training skills.
Ability to learn essential job functions within 6 months and effectively translate technical and non-technical information.
Strong interpersonal and training skills.
Knowledge of database structure, security frameworks, testing methodologies, and training best practices, is an asset.