• Greet and assist customers, directing them to appropriate personnel
• Support customers by responding to account inquiries, arranging payment plans, and updating account details
• Process payments via multiple platforms and methods
• Balance daily transactions and prepare revenue reports and bank deposits
• Manage daily financial transactions including preparing cash summaries, bank deposits, and petty cash
• Process electronic cheques, online payments, and related reports with precision
• Communicate with customers to resolve payment discrepancies
• Assist with bulk water accounts and service turn-ons
• Manage incoming and outgoing mail and maintain postage meter funds
• Maintain organized and accurate paper and electronic records related to revenue reporting and financial documentation.
• Safeguard sensitive financial data in accordance with PCI standards
• Provide administrative support to Finance and Account Services team
• Perform other duties as required
• Certificate in Office or Business Administration
• Knowledge of accounting theory related to cash receipts and computerized cash systems
• Proficiency in data entry, financial and billing software, and Point of Sale terminals
• Strong skills in Microsoft Office (Word, Excel, Outlook)
• Experience with Inhance, Business Central and Flowpoint is an asset
• Extensive customer service experience with strong communication and problem-solving skills
• Ability to multitask and thrive in a fast-paced environment
• Professionalism in handling confidential and sensitive customer interactions
• Be legally entitled to work in Canada without limitations
• Pass comprehensive drug and alcohol test
We offer competitive compensation and benefits including Health, Dental & Vision, Defined Benefit Pension Plan, RRSP matching, Health & Wellness spending account, and above average vacation benefits.
