MINJobs posting: Community Service Clerk (Bylaws)
Aug 7, 2025
Municipal Information Network

Community Service Clerk (Bylaws)

Organization:
District of North Vancouver
Region:
British Columbia
Application deadline:
Aug 21, 2025
Type:
Temporary Full-Time
Category:
Office administration
Description
Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC’s Top Employers for six years, the District offers exciting professional development opportunities and a competitive total compensation package including a nine day fortnight and hybrid work options. This is an exciting time to join the District, as we embark on a range of initiatives to transform digital service delivery, customer experience, and our approach to climate action. Known for being a flexible, family-friendly employer with an inclusive workplace culture, the District of North Vancouver is an exceptional place to work. If you are civic-minded and interested in making an impact on people and businesses on the beautiful North Shore, consider working for the District of North Vancouver.

The Planning, Properties and Permits Division has a temporary full-time opportunity available for a customer service and detail-orientated Community Service Clerk to work with the Bylaw Services Department.

The duties of this position include:

  • Answering the Bylaw Services phone, email, front counter and other enquiries and providing information and assistance to the public on Bylaws and related activities and procedures.
  • Creation of letters and imaging records.
  • Preparing and maintaining investigative files and records, provide background support such as existence of District permits, maintaining databases, and processing time entry for payroll.
  • Organizing and taking minutes in meetings and bylaw schedules.
  • Maintain disputed bylaw notice database and adjudication records, and screen disputed bylaw notices.
  • Constant and extensive public contact and requiring strong customer service, communication and conflict resolution skills, tact, discretion, sound judgement and team skills.

The successful applicant has:

  • Sound knowledge of business English and office procedures.
  • Sound knowledge of the applicable sections of various bylaws.
  • The ability to perform assigned clerical, keyboarding and related duties, and make independent decisions in accordance with departmental rules, regulations, policies and procedures.
  • The ability to deal effectively with the public, other members of Bylaw Services, council, staff, business owners, contractors, community associations, RCMP, and other external contacts in processing inquiries and complaints; and provide a variety of factual information and related services in a professional, tactful and confidential manner, plus be able to work under pressure and function effectively while dealing with contentious matters and difficult customers.
  • The ability to perform accurate mathematical calculations and be proficient with MS Word, Document Management, Excel, Access, EnerGov and Report a Problem, Tempest, MS Outlook and other software applications.
Requirements

Qualifications

Completion of Grade 12, supplemented by related courses, plus sound related clerical experience, preferably involving public contact in a municipal environment OR an equivalent combination of training and experience.  The ability to obtain RCMP security clearance is required.

Salary & Benefits

Details

Salary: The pay range for this unionized position is $29.48 to $34.63 per hour (2024 rates).

Hours of Work: 35-hour work week.

 

Apply

The District of North Vancouver is committed to creating a diverse, inclusive, and accessible work environment. If you have what we’re looking for and have a passion to serve people and the community, and a demonstrated commitment to supporting a healthy and safe workplace, we would like to hear from you.  Please apply on-line at
https://careers.dnv.org/  by August 21, 2025, to be considered.

Contact
careers.dnv.org/postings/3105
Other relevant information
If you require accommodation to participate in the recruitment process, please inform us when we contact you.

We thank you for your interest in employment with the District of North Vancouver and advise that only those shortlisted for an interview will be contacted.


We respectfully acknowledge the Coast Salish peoples, specifically the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlilwətaɬ (Tsleil-Waututh), on whose ancestral lands the District of North Vancouver is located.