JOB SUMMARY
The mandate of the Revenue Service is to ensure that all revenue functions at the City of Ottawa are undertakenwith a strategic corporate outlook, reflect industry best practices, and comply with statutory regulations to meetthe expectations of Council and provide equitable services to the citizens of Ottawa.
You are responsible for: conducting preliminary and in depth analyses of complex section/unit data, supportingquality assurance programs for the customer service, collections, assessment and billing sections in the RevenueService; maintaining and evaluating the quality assurance program and performance metrics in the RevenueService; participating in and providing input into complex customer service, collection, assessment and billingrelated matters and decision-making; and assisting with communications. You also: draft new and maintain relatedpolicies and procedures; assist with the collection of documentation, calculations and explanations/rationales forCourt proceedings; support monthly and year-end reviews; respond to written and verbal inquiries and complaintsfrom various internal and external parties; and support the Coordinator with the monitoring of daily functions,identifying discrepancies and/or performance issues, and providing recommendations for training and/or possiblesolutions
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Business Administration, Commerce, Finance or a related field
Minimum of 4 years of experience municipal finance setting, with direct experience in customer service orcollections
CERTIFICATIONS AND LICENCES
Completion of Municipal Tax Administration Program (MTAP) from OMTRA
KNOWLEDGE
Legislation related to assessment, billing, collections, water and tax
Quality assurance practices and procedures
Working knowledge of relational databases and storage of data
Method of conducting audits as well as investigative and monitoring techniques
Business process review and re-engineering concepts and methodologies
Research, environmental scanning techniques
Data collection techniques, data synthesis, validation and analysis methods and techniques
Performance measurement, benchmarking and best practices principles as well as outcome-basedmanagement techniques
Concepts of quality assurance/quality improvement and performance-based service system
Consultation, presentation and negotiation techniques
Microsoft Office Suite and the billing and collection software applications
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
Analyze data emanating from a variety of sources; identify problems, gaps, etc., undertake cost-benefit analysisto develop the best option/recommendations
Develop/recommend innovative and creative ways in which quality assurance and improvement issues can beaddressed and resolved
Conduct research to keep abreast of changes/trends in the best practices, industry benchmark, serviceprotocols, standards, etc., and determine the need and mechanisms to incorporate required changes intoservice delivery
Strong research and analytical skills
Capable of multi-tasking, managing multiple priorities and tight deadlines
Innovative, analytical problem solver and results-oriented within an environment where risks must becontinually balanced
Contribute to team work, foster strong working relationships with management, staff and colleagues
Independent, able to work with minimal supervision
Good interpersonal, oral and written communication skills
Self directed, independent and resourceful
Utilize integrity, commitment to achieving results
WHAT YOU NEED TO KNOW
Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French:oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for positionupon hire.
Police Record Check: The successful candidate will be required to complete a Criminal Records and JudicialMatters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.;Police record checks completed by a third-party company will not be accepted.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selectedfor interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the CanadianHuman Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous,Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of allethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups inthe self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants withdisabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR ServiceCentre at 613-580-2424, extension 47411.
To apply, visit: Revenue Performance and Quality Assurance Analyst Job Details | CityofOttawa
