Description
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Description
What you’ll do
- Evaluate individual situations based on information provided
- Review application details for assistance/support/subsidy
- Schedule appointment to view unit, and/or meet/discuss/verify and determine eligibility for assistance/support/subsidy
- Issue assistance/support/subsidy in line with municipal and provincial directives, policies, and procedures
- Ensuring that the information is up to date (Income reporting, updating housing, adding/removing members/tenants, updating Direct Deposit Information, Employment status)
- Helping client’s navigate other agencies to obtain funds (EI benefits, WSIB, CPP, CPP-D, Obtaining ID, Courts for Support and Custody, GIS , OAS, Utility Assistance etc.)
- Being current and up to date on supports and services offered by other partners and agencies.
- Ensure current and accurate service provider and client’s financial details on file for billing and EFT purposes
- Quickly assessing emergency situations (evictions, utility arrears, not enough funds for food, medication etc.)
- Administrative duties – correspondence etc. ensuring confidentiality is maintained at all times
- Other duties as assigned
Requirements
What you’ll bring
- Post-secondary certificate or diploma in Social Services, Human Services or a related field
- Minimum two (2) years experience in Human Services field
- Previous customer service experience
- Knowledge of various income security programs such as Canada Pension Plan (CPP), Employment Insurance (EI), Ontario Works (OW), Ontario Disability Support Program (ODSP) and Old Age Security (OAS)
- Knowledge of provincial funding and operational guidelines (such as Ontario Works Directives, Social Housing Notifications, Child Care and EarlyON Management and Funding Guidelines as appropriate)
- Housing Services Act (HSA), Residential Tenancies Act (RTA) and Ontario Works Act (OWA)
- Knowledge of Social Assistance Management System (SAMS), Ontario Child Care Management System (OCCMS), Yardi, Homeless Individuals and Families Information System (HIFIS)
- Valid Class G driver’s license and access to reliable transportation required
- Must provide clear criminal reference check
Salary & Benefits
What we can offer YOU!
- A competitive hourly wage ranging between $44.62 – $52.20 (April 1, 2024 Non-Union Pay Grid);
- Hourly hiring range between $44.62 - $48.27 (April 1, 2024 Non-Union Pay Grid);
- Hybrid work arrangements
- Enrolment in our comprehensive health benefits program and defined benefit pension plan
- Access to Perkopolis; discount, reward and benefits program
- Access to an Employee and Family Assistance Program
- Unlimited access to live and interactive webinars offered by the Canadian Centre for Diversity and Inclusion (CCDI)
- A supportive and collaborative work environment.
Contact
Email: hr@dufferincounty.ca
From the same organization
20 Sep, 2024
