Description
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Description
What you’ll do
- Review application details for assistance/support/subsidy
- Issue assistance/support/subsidy in line with municipal and provincial directives, policies, and procedures
- Ensuring that the information is up to date (Income reporting, updating housing and child care costs, adding/removing members/tenants, updating Direct Deposit Information, Employment status)
- Helping client’s navigate other agencies to obtain funds (EI benefits, WSIB, CPP, CPP-D, Obtaining ID, Courts for Support and Custody, GIS , OAS, Utility Assistance etc.)
- Complete assignments, where applicable to ensure the Ontario Works Program is reimbursed funds from other sources
- Administrative duties – correspondence etc. ensuring confidentiality is maintained at all times
- Work with Finance to reconcile financial components (including calculate rent payments, repayments, reimbursements and refunds when required)
- Terminate, close out files in line with municipal and provincial directives, policies, and procedures
- Being current and up to date on supports and services offered by other partners and agencies
- Meet with clients on regular basis to discuss ongoing needs/participation e.g. job searching strategies, resume help, referrals to other agencies, and child care placements are required
- Participate in ongoing training to ensure up to date working practices for compliance with municipal and provincial requirements
- Other duties as assigned
Requirements
What you’ll bring
- Post-secondary certificate or diploma in Social Services, Human Services or a related field
- Minimum two (2) years experience in Human Services field
- Previous customer service experience
- Knowledge of various income security programs such as Canada Pension Plan (CPP), Employment Insurance (EI), Ontario Works (OW), Ontario Disability Support Program (ODSP) and Old Age Security (OAS)
- Knowledge of provincial funding and operational guidelines (such as Ontario Works Directives, Social Housing Notifications, Child Care and EarlyON Management and Funding Guidelines as appropriate)
- Strong organizational, analytical, problem solving and multi-tasking skills with the ability to meet deadlines and assess priorities
- Proficiency in Microsoft Office products
- Ability to set priorities and to work independently and efficiently to manage individual responsibilities
- Ability to engage a wide variety of people with a high level of professionalism and courtesy including culturally, socially and economically diverse populations, seniors, persons with disabilities and professional colleagues
Salary & Benefits
What we can offer YOU!
- A competitive hourly wage ranging between $44.62 – $52.20 (April 1, 2024 Non-Union Pay Grid);
- Hybrid work arrangements
- Enrolment in our comprehensive health benefits program and defined benefit pension plan
- Access to Perkopolis; discount, reward and benefits program
- Access to an Employee and Family Assistance Program
- Unlimited access to live and interactive webinars offered by the Canadian Centre for Diversity and Inclusion (CCDI)
- A supportive and collaborative work environment.
Contact
Email: hr@dufferincounty.ca
From the same organization
20 Sep, 2024
