Description
Join us to shape the future of St. Catharines!
About the City:
In the City of St. Catharines, we are committed to realizing the vision outlined in The City of St. Catharines - Strategic Plan 2023 to 2027. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring, not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.
About the Role:
Reporting to the Community and Events Supervisor, the Community Permitting Coordinator is responsible for overseeing the facility booking operations including direct supervisory oversight of the Facilities and Special Event Administrators to ensure quality service delivery, accuracy and operational effectiveness. This position also servers as the official designate of the Community and Events Supervisor.
What You Will be Doing:
- Supervise the daily operations of the facility bookings including the planning, coordination, execution and administration of three (3) Facilities and Special Event Administrators (FSEA).
- Prioritize, assign, and delegate permitting workload of the FSEA team.
- Recruit and train administrative staff, co-op/placement students and any other temporary staff.
- Audit bookings, as a quality control measure, to ensure contract requirements are met.
- Lead staff through the planning, creation and maintenance of user group rental contracts in accordance with City policies and procedures.
- Responsible for organizing and leading the technical and functional oversight for the Community, Recreation and Culture Services (CRCS) department within the ActiveNet software.
- Lead all troubleshooting inquiries within the software.
- Initiate, plan and organize implementing new software features.
- Provide ongoing department wide software administration, maintenance and staff training.
- Plan and organize the seasonal permitting allocation of recreation facilities including arenas, sport fields, pools, community centres, parks, and events.
- Lead user groups and FSEAs through the application of the Recreation Facilities Allocation Policy.
- Organize requests, assign scheduling of facilities, escalate conflicts and direct booking permits in the ActiveNet recreation software.
- Act as the liaison between Canada Games Park (CGP), City of Thorold and St. Catharines to ensure equitable access of allocated resources at CGP.
- Lead, plan and promote the City’s Ice Resale program to ensure revenue targets are achieved.
- Conduct regular audits of recreation facility user groups as per the Recreation Facilities Allocation policy.
- Responsible for controlling the financial administration and oversight associated with allocation, and facility rentals including deposits, monthly billing, accounts receivable and processing rental payments.
- Responsible for organizing financial pickups via third party.
- Dedicated CRCS liaison with Financial Management Services (FMS) for all allocation financial reporting and invoicing.
- Perform all other job-related tasks or special projects as directed.
These responsibilities outline the principal functions of the position and serve as a guiding vision for the role's impact and contribution.
Requirements
About You:
Qualifications:
- College diploma in Business Administration, Recreation and Leisure Studies, Sport Administration or related field.
- Two (2) years’ experience in customer service position, preferably within a recreation facility.
Skills:
- Well-developed leadership, motivation, training, and coaching for excellence skills.
- Demonstrated proficiency, management, and operation of recreation software like ActiveNet. Prior experience with ActiveNET is preferred.
- Knowledge and proficiency in accounts receivables and financial processes.
- Intermediate level knowledge of Word, Excel and Outlook.
Other Requirements:
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
- A demonstrated commitment to enhancing a safety culture.
- Proof of education will be required upon hire.
- Ability to travel between City work locations is / may be required.
Salary & Benefits
What’s in it for you:
- Salary & Benefits: Get a competitive salary plus health, dental, vision, and life insurance coverage (for eligible positions).
- Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions for a secure retirement. Learn more at OMERS.
- Flexibility: Achieve work-life balance with our hybrid work environment (for eligible positions).
- Professional Development: Access training and development funds to support your career growth.
- Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts.
- Great People: Work with a supportive team and a leadership team focused on growth and success.
Other Job Details:
- Pay Rate: $66,030 to $77,241
- Employee Group: Non-union
- Department: Community, Recreation and Culture Services
- Position Type: Full-time, Permanent
- Work Mode: Hybrid
- Work Location: Seymour Hannah Sports and Entertainment Complex
- Hours of Work: Monday to Friday, 8:30 AM to 4:30 PM
- Number of Openings: 1
- Job ID: 2024-183
- Posted Date: August 15, 2024
Contact
Email: hr@stcatharines.ca
Other relevant information
Additional Information:
To ensure fairness and efficiency in our recruitment process, we kindly request that all applications be submitted through our official portal at www.stcatharines.ca/jobs. Applications received through other channels will not be considered. We also advise applicants to maintain up-to-date contact information and regularly check their spam and junk email folders, as important communications regarding their application may be directed there.
For applicable positions, the recruitment process will be conducted using video conference technology. Please note that for certain roles, in-person interviews may be required.
They City of St. Catharines does not use AI Technology in any part of the recruitment process.
Employment Equity, Inclusivity and Accommodation:
Dedicated to fostering an inclusive and accessible work environment, the City of St. Catharines is an equal opportunity employer committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform the Human Resources Division of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.
To ensure fairness and efficiency in our recruitment process, we kindly request that all applications be submitted through our official portal at www.stcatharines.ca/jobs. Applications received through other channels will not be considered. We also advise applicants to maintain up-to-date contact information and regularly check their spam and junk email folders, as important communications regarding their application may be directed there.
For applicable positions, the recruitment process will be conducted using video conference technology. Please note that for certain roles, in-person interviews may be required.
They City of St. Catharines does not use AI Technology in any part of the recruitment process.
Employment Equity, Inclusivity and Accommodation:
Dedicated to fostering an inclusive and accessible work environment, the City of St. Catharines is an equal opportunity employer committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform the Human Resources Division of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.
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