The RCMP & Enforcement Services Customer Service Representative (Customer Service Front Counter) is the first response to client inquiries at the RCMP and Enforcement Services detachment front counter and is responsible to identify the nature of the complaint or inquiry, determine the immediacy of need and to respond professionally for services in emergency and non-emergency situations.
Responsibilities:
- Receive, generate and process front counter inquiries for investigative and information files, prepare complaint files, and provide clients with advice and direction to appropriate resources
- Perform data entry into RCMP and Enforcement Services record management systems and complete criminal record checks
- Accept payments, process deposits and issue receipts for warrant fines, services and permits
- Identify and document all visitors/contractors and provide security escorts within the building
Qualifications and Skills
- High School Diploma and 3 years of related work experience
- Post-secondary education in a related field or a certificate in Emergency Communications is preferred
- PROS End users certification is an asset
- Ability to maintain a professional and positive image with good interpersonal, written and verbal communication skills
- Effective time management skills and the ability to prioritize a large workload and remain focused during frequent interruptions
- Strong analytical skills with the ability to think and act quickly in stressful situations
- Ability to remain objective and diplomatic, exercise mature judgement and maintain the highest level of confidentiality
- Working knowledge of RCMP and County policies, procedures, Criminal Code, federal and provincial statutes, municipal bylaws and court documents
- Proficient using RCMP and County Software and equipment including PROS, JOIN, NPIRS, CPIC, CIIDS, ROSS
Conditions of Employment
- Ability to obtain an RCMP Enhanced Reliability Security Clearance
- Availability to work days, evenings, weekends
Strathcona County’s RCMP and Enforcement Services detachment front counter hours are from 7:30AM-6:30PM (Monday to Friday) and from 9:00AM-1:00PM (Saturday).
Salary Range: $57,595.20 - $71,968.00
Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.
Why Join Strathcona County: (depending on position)
- Competitive salary and comprehensive benefits package, which includes:
- Extended health and dental coverage
- Health and wellness spending account
- Life and disability insurance and critical illness programs
- Retirement and pension programs
- Paid and unpaid leave programs
- Earned day off program
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities
- Well-being programs and a safety culture focused on physical and psychological health in the workplace
Equivalencies of education and experience may be considered.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
