Join us and make a lasting difference!
Applications are now being accepted for the Regular Full-time position of Senior Licensing & Standards Officer in the Legislative Services Department, Corporate Services Commission. While all applications will be received, current members of CUPE 905 (Inside Workers) will be given first consideration. To apply for this position, please submit your resume and cover letter online at www.markham.ca/careers by April 18, 2024.
Job Summary
Reporting to the Supervisor, Business Licensing & Standards, the Senior Licensing & Standards Officer is responsible for achieving regulatory compliance with City of Markham Licensing By-laws, policies and administrative procedures through comprehensive management of licensing processes, including accepting and processing applications, record keeping and auditing, inspections and enforcement for stationary (property based) and mobile (vehicle based) businesses, and temporary sign permits.
Respond to inquiries about emerging animal services issues, such as keeping of exotic animals, urban poultry, and management of outside pet license sales program. Receive, document and respond to enquiries and complaints from residents, licencees, other regulatory agencies, internal City of Markham customers, including other departments and Council office, on licensing matters, comprising interpretation of licensing by-laws, providing accurate information in response to such enquiries and complaints, taking appropriate action as required.
KEY DUTIES AND RESPONSIBILITIES
- Comprehensive review and management of all stationery, mobile and temporary sign issued licences.
- Manage animal services issues, inquiries and complaints and oversight of outside pet licence sales program.
- Participate in the coordination of the Co-op Student Placement Program, involving students from High School and Community College.
- Ensuring accuracy and currency of Amanda licensing records, conduct regular audits/analysis of licence folders following renewal cycles to ensure compliance with relevant licensing by law, archiving files on regular basis.
- Identifying and recommending process improvements in AMANDA licence folders, application forms, file management and customer contact with specific regard to promotion of online licensing options
- Provide research, contact identification, and other required support for Special Unit Projects, such as industry Open Houses, Best Practices seminars, development of new licence categories.
- Other duties as assigned.
Requirements:
- 3 to 5 years of related experience.
- Law related college diploma or degree, such as Police Foundation, Law & Security, Customs, Private Investigations, Legal Administration, College By-law Enforcement Certificate or other law related certificates.
- Ontario Association of Property Standards Officers (OAPSO) certificate an asset
- Municipal Law Enforcement Officer (MLEO) certificate an asset
- Demonstrated knowledge of AMANDA and ID Works
- Knowledge of the municipal licensing by-laws, the Ontario Municipal Act and the Provincial Offences Act
- Ability to train and develop staff.
- Excellent customer service skills, including the ability to successfully deal with conflict situations without further escalation.
- Strong team player with excellent communication skills, both verbal and written.
- Goal oriented, with a demonstrated ability to work under pressure and meet deadlines.
- Ability to understand and adhere to the Ontario Occupational Health and Safety Act and Regulations and the Health and Safety policies and programs established by the City that pertain to this job.
- Experience with Microsoft Office including Word, Excel, Outlook and Publisher.
Core Competencies
- Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
- Change & Innovation: Responds positively and professionally to change and helps others through change.
- Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
- Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
- Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
- Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.
The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.
Salary Range:$69,960.00 To 78,608.00 Annually
