Description
The Saint John Police Force is seeking qualified candidates to fill permanent positions for a Public Safety Communications Operator.
This position would be of interest to a person that wants to be part of a highly trained team of professionals working within the Saint John Police Force that provides an integral public safety service.
Under the general supervision of the Shift Supervisor, the position is responsible for receiving all emergency and routine calls for service from within pre-designated areas in southern New Brunswick, and dispatching appropriate Emergency Service Providers as the situation warrants. Responsibilities also include working rotating shifts.
ILLUSTRATED EXAMPLES OF WORK
• Receives 911 emergency calls for communities within Southern New Brunswick; maintains contact with the emergency caller, transfers the caller if required and all pertinent information to the appropriate emergency service provider.
• Receives emergency and non-emergency calls and dispatches for Saint John Police Force, Saint John Fire Department, including other local service areas.
• Questions the caller, gathers information and enters the information into the Computer Aided Dispatch (CAD) system.
• Monitors radio transmissions simultaneously for the Saint John Police Force, Saint John Fire Department including other local service areas.
• Monitors and records movements and status changes of responding units for each call.
• Reads maps and provides routing instructions to emergency service providers.
• Advises the responder of the initial and relevant background information on the situation and keeps responders updated of any changes.
• Provides the caller with post dispatch and pre-arrival instructions where required.
• Provides support to the caller until responders arrive on the scene, where appropriate.
• Makes notifications and conducts call-outs for emergency service providers.
• Queries persons, vehicles, and articles on the Canadian Police Information Centre (CPIC) system and provides the information to police upon request.
• Retrieves and updates information pertaining to criminal records and provides assistance to the Records Unit with records maintenance and entries.
• Attends court, on an as-required basis.
• Liaises with external agencies with respect to equipment failure, inaccurate 911 information, tracing calls, etc.
• Uses computer, telephone set, 2-way radio, Department of Motor Vehicle (DMV) database and general office equipment.
This position would be of interest to a person that wants to be part of a highly trained team of professionals working within the Saint John Police Force that provides an integral public safety service.
Under the general supervision of the Shift Supervisor, the position is responsible for receiving all emergency and routine calls for service from within pre-designated areas in southern New Brunswick, and dispatching appropriate Emergency Service Providers as the situation warrants. Responsibilities also include working rotating shifts.
ILLUSTRATED EXAMPLES OF WORK
• Receives 911 emergency calls for communities within Southern New Brunswick; maintains contact with the emergency caller, transfers the caller if required and all pertinent information to the appropriate emergency service provider.
• Receives emergency and non-emergency calls and dispatches for Saint John Police Force, Saint John Fire Department, including other local service areas.
• Questions the caller, gathers information and enters the information into the Computer Aided Dispatch (CAD) system.
• Monitors radio transmissions simultaneously for the Saint John Police Force, Saint John Fire Department including other local service areas.
• Monitors and records movements and status changes of responding units for each call.
• Reads maps and provides routing instructions to emergency service providers.
• Advises the responder of the initial and relevant background information on the situation and keeps responders updated of any changes.
• Provides the caller with post dispatch and pre-arrival instructions where required.
• Provides support to the caller until responders arrive on the scene, where appropriate.
• Makes notifications and conducts call-outs for emergency service providers.
• Queries persons, vehicles, and articles on the Canadian Police Information Centre (CPIC) system and provides the information to police upon request.
• Retrieves and updates information pertaining to criminal records and provides assistance to the Records Unit with records maintenance and entries.
• Attends court, on an as-required basis.
• Liaises with external agencies with respect to equipment failure, inaccurate 911 information, tracing calls, etc.
• Uses computer, telephone set, 2-way radio, Department of Motor Vehicle (DMV) database and general office equipment.
Requirements
Essential Qualifications:
Keyboarding Skills of at least 35 WPM.
Must be security cleared and successfully complete all requirements of the Public Safety Communications Operator Training Program.
A proficiency in French of Intermediate+ (2+) as per the Province of New Brunswick Oral Proficiency Rating Scale.
EDUCATION, TRAINING & EXPERIENCE
The successful candidate must possess a diploma in Office Administration from NBCC or Business Certificate 1 from UNB, or an equivalent program.
Salary & Benefits
CUPE Local 486: 4A
$50,277 - $55,271
Other relevant information
Apply Online: www.saintjohn.ca/careers
From the same category : communications
29 May, 2025
30 May, 2025
