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Description

Why work for the Town of Canmore? In our workplace, we are proud to employ a talented team of professional and dedicated individuals who are passionate about their work, our community, and the enjoyment of our mountain environment! Our purpose as an organization is to serve the community and visitors to Canmore by providing a high level of customer service, supporting a sustainable future for all and ensuring the most efficient and effective use of taxpayer dollars.

Position Overview:

Reporting to the Manager of Public Works, the Water Utility Supervisor provides leadership, technical expertise, and oversight for the Town of Canmore’s (“Town”) water and wastewater utilities. This role is responsible for regulatory compliance, utility performance, capital planning, financial oversight, and the delivery of specialized programs aligned with industry best practices and the Town’s Climate Action and sustainability objectives.

This position provides direct supervision to employees and contractors delivering Town-led capital projects and operational programs and represents the Town in dealings with regulators, consultants, and stakeholders.

Core Accountabilities:

Leadership & Corporate Alignment

Models and promotes the Town of Canmore’s core values: Wellness, Respect, Integrity, Service, and Teamwork
Acts as a role model, mentor, and leader for staff, fostering a respectful, inclusive, and high-performing workplace
Champions the Town’s culture, REDI commitments, and change initiatives
Leads with professionalism, accountability, and sound judgment

Operational & Technical Leadership

Provides technical leadership and oversight for water and wastewater treatment facilities and linear infrastructure
Ensures compliance with all applicable municipal, provincial, and federal legislation and approvals
Researches, recommends, and implements best practices, technologies, and innovations to improve performance and sustainability
Oversees contract administration and ensures obligations, service levels, and performance standards are met
Supports and maintains the Town’s asset management program, including data quality and reporting

Capital Planning & Project Delivery

Leads and represents the Town’s interests through planning, design, and construction of water and wastewater capital projects within approved governance and budget frameworks
Prepares and evaluates RFPs, tender packages, and consultant proposals
Manages documentation control and reporting for capital projects
Supports development and implementation of the annual capital plan
Provides professional advice, analysis, and reporting to senior administration and Council

Financial & Utility Management

Leads or supports the development and monitoring of annual operating budgets, rate models, and long-term financial projections
Tracks expenditures, provides financial analysis, and reports on utility performance
Ensures sound stewardship of public funds and resources

Customer Service & Stakeholder Relations

Builds strong working relationships with internal and external stakeholders, regulators, consultants, and contractors
Responds to inquiries and concerns professionally, accurately, and in a timely manner
Resolves escalated or sensitive customer issues with tact and discretion
Ensures confidentiality of client and corporate information
Represents the Town of Canmore positively and professionally at all times

People Leadership & Team Development

Supervises staff and contractors, providing clear direction, priorities, and performance expectations
Leads recruitment, onboarding, training, and ongoing employee development in collaboration with Human Resources
Conducts performance management, including coaching, feedback, and corrective action as required
Fosters a collaborative, accountable, and respectful team environment
Schedules staff to meet service, safety, and operational requirements

Health & Safety

Fulfills the Supervisor responsibilities under the Town’s Health & Safety Directive
Protects the health and safety of workers under their direction and ensures staff are trained and equipped to perform work safely
Promotes a safe work environment and complies with WCB, OHS, and other applicable legislation
Identifies and communicates hazards, investigates incidents and unsafe conditions, and implements corrective actions and controls

Communication

Communicates clearly, respectfully, and effectively with staff, leadership, contractors, and the public
Leads regular team meetings focused on operations, safety, and continuous improvement
Prepares clear written reports, presentations, and technical documentation
Ensures timely sharing of project and operational information

Key Competencies

Technical & Professional Expertise – Applies advanced engineering, regulatory, and operational knowledge to manage municipal water and wastewater systems safely, efficiently, and sustainably
Strategic & Systems Thinking – Understands how individual decisions affect long-term utility performance, financial sustainability, environmental outcomes, and community objectives
Leadership & People Management – Leads, develops, and supports employees to achieve results while fostering a safe, respectful, accountable, and inclusive workplace
Collaboration & Relationship Building – Builds effective working relationships with internal departments, external agencies, developers, consultants, and the public through trust, professionalism, and respect
Financial Acumen – Effectively plans, manages, and monitors budgets and financial resources in a public-sector environment
Environmental Stewardship & Sustainability – Promotes sustainable, resilient, and environmentally responsible water resource management
Customer Service & Stakeholder Relations – Builds trust and maintains positive relationships while balancing technical, regulatory, and public expectations
Adaptability & Resilience - Maintains effectiveness when priorities shift, timelines change, or competing interests arise; responds constructively to feedback, setbacks, and ambiguity
Ethics, Respect & Workplace Conduct – Acts with integrity and accountability; contributes to a respectful, safe, and inclusive workplace and complies with all health, safety, and organizational policies

Requirements

Education and Certifications

Required Qualifications

Undergraduate degree in Environmental, Civil, Chemical, or Water & Wastewater Engineering or Technologist from an accredited Canadian university or equivalent
Professional Engineer (P.Eng.) or Certified Engineering Technologist (C.E.T.) in good standing, licensed to practice in Alberta
Valid Alberta Class 5 Driver’s License
Minimum of five (5) years for P. Eng or ten (10) years for C.E.T. of progressive experience in water/wastewater utility management, engineering, or a related field
Demonstrated experience supervising staff and managing performance
Proven experience in capital project delivery, financial management, budgeting, and expenditure tracking
Strong analytical, budgeting, and problem-solving skills
Excellent written and verbal communication skills
Ability to manage conflict, navigate political environments, and balance competing priorities
Demonstrated ability to read, interpret, and apply legal agreements and engineering and architectural plans and specifications
Ability to work effectively with organizations at all levels of government

Highly proficient in Microsoft 365

Preferred Qualifications / Assets

Experience in the operation of and maintenance programs for water and wastewater treatment facilities
Experience working in a municipal environment
Experience advising senior leadership and/or Council
Experience supporting asset management programs, including data quality and reporting

Salary & Benefits

Salary and Benefits