Why Clarington?
Clarington is a community full of possibilities.
As one of the fastest-growing municipalities in Durham Region, Clarington is home to over 107,000 residents across four urban centres and 14 hamlets. With our population expected to double by 2051, Clarington offers a perfect blend of urban living and small-town charm. We’re known for our thriving energy and agricultural sectors, vibrant historic downtowns, and exceptional quality of life.
Our team thrives in a collaborative environment that promotes work-life balance and meaningful community impact. We value accountability, integrity, and respect, and we are deeply committed to fostering equity, inclusion, and diversity in the workplace. Together, we’re building a stronger Clarington — for today and for future generations.
The future is bright – and working with the Municipality of Clarington means you can help shape it. How will you make your mark?
About the Role
Vacancy Status: This posting is for a newly created vacancy.
Reporting to the Supervisor, Business Services, the Business Services Clerk plays a key role in supporting the department’s recreation management software (Active Net), ensuring ongoing development, user support, training and troubleshooting system issues and serving as a primary liaison between the department and software users. The role will also contribute to facility allocation processes, customer account maintenance, and support during high‑volume registration periods.
Key Responsibilities
- Maintaining and monitoring the day-to-day operations of the recreation software as they pertain to the department.
- Maintaining, monitoring and supporting all recreation software modules to recreation software users.
- Planning, coordinating, implementing and performing training for all recreation software modules as they pertain to all recreation software users; full-time and part-time staff included.
- Providing assistance and guidance to all staff with obtaining reports from any/all of the recreation software modules as they pertain to their needs, including Insights reporting.
- Acting as a liaison with the Information Technology Division in relation to recreation software and the day-to-day operations of the Community Services Department.
- Assisting the Information Technology Division in testing new/improved hardware/software, including patches and upgrades of the recreation software modules.
- Primary point of contact between the Community Public Services Department and recreation software support.
- Ensuring customer accounts are optimally maintained.
- Responsible for the ongoing development of the recreation software system, including upgrades and implementation of new modules as they become available.
- Providing leadership/support during registrations and peak periods.
- Providing functional support to Finance staff when required (accounts receivable).
- Supporting allocation-related administrative tasks, e.g., facility calendars/blocks and seasonal timelines, permit creation and communication with users as assigned.
- Providing superior customer service to internal and external customers.
- Other duties may be required from time to time, including those duties specific to the facility or department.
What you bring
- Graduate of a Community College program and possess, along with 1-3 years of related work experience, to the satisfaction of the department.
- Advanced proficiency and previous work experience in the use of recreation software ActiveNet.
- Previous experience in facility allocation and permitting preferred.
- Exceptional customer service, communication, organizational and interpersonal skills.
- Ability to multi-task and work effectively in a fast-paced environment.
- Excellent keyboarding skills and demonstrated proficiency in Microsoft 365 (SharePoint, Teams, Excel, Word, Outlook).
- Must be legally able to work in Canada.
What we offer
- Salary: $56,884 to $70,916 - Code 6 of the 2026 Inside Collective Agreement.
- A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs.
- Hours of work: 35 hours per week
Additional Information
A satisfactory criminal record check with a vulnerable sector screening and proof of qualifications will be required for the successful candidate.
Pre-employment testing may consist of written and oral assessments. To be considered successful, candidates must achieve a minimum score of 60% on each test. The highest score attained across the assessments will be used in the final award decision.
How to Apply
Applications will be accepted until April 14, 2026, at 11:59pm.
To learn more about employment with the Municipality of Clarington and to apply for this exciting and challenging opportunity, visit: www.clarington.net/careers.
We thank all applicants for their interest. Only those selected for further consideration will be contacted.
Our Commitment to Equity
The Municipality of Clarington is a progressive and inclusive employer committed to equity, diversity, and creating a respectful and barrier-free workplace.
Accommodations are available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. To request support or accessible formats, please contact the Human Resources Division at careers@clarington.net.
Privacy
Applicant information is collected under the authority of Section 11 of the Municipal Act, 2001 for the purpose of evaluating the applicant. Questions about this collection can be directed to Human Resources at careers@clarington.net.
