Supervisor of Customer Service/Tax Collector

Organization:

City of Brockville

Region:

Ontario

Application deadline:

February 17, 2026 before 16:00

Type:

Contract

Category:

Other

Description Click here to view full screen

Description

The City of Brockville is seeking an experienced and motivated Supervisor of Customer Service/Tax Collector to join our Finance team for an 15-month maternity leave contract. Reporting to the Director of Finance and IT Services, this position plays a key leadership role in overseeing the day-to-day operations of the Customer Service Office and managing all aspects of municipal property taxation, billing, assessments, and revenue collection.

This is an excellent opportunity for an individual with strong financial, taxation, and supervisor experience who thrives in a high-transaction environment and is committed to exceptional customer service.

Key Responsibilities:

Oversee customer service, cash receipts, water billing, and intake of applications and forms.
Provide daily leadership, coaching, and performance management to Customer Service staff.
Perform all statutory duties related to property taxation, including billing, collections, tax rolls, and assessment operations.
Calculate annual tax rates and analyze assessment growth, supplementary taxation, and tax incentive/deferral programs.
Oversee collection, recording, balancing, and reporting of all City revenues in compliance with cash handling procedures.
Coordinate collection procedures for delinquent tax accounts and water arrears.
Prepare variance reports, yar-end working papers, reconciliations and financial information return components.

Requirements

Qualifications:

Three-year college diploma in Accounting, Finance, Business Administration, or a combination of education and relevant experience.
Minimum of three years of municipal financial experience related to property taxes and revenue.
Strong knowledge of:
- Financial, accounting, and auditing principles.
- Municipal property taxation
- Municipal utility billing and collection.
- Applicable legislation and regulatory standards
Strong written and verbal communication skills, including the ability to present complex financial information clearly.
Advanced proficiency in Microsoft Office and financial management systems.
Demonstrated ability to work independently with a high degree of accuracy.
Proven ability to manage challenging customer interactions.
Strong leadership, organizational and interpersonal skills.