Description
About the Role:
To receive and process parking infraction certificate payments, issue necessary refunds and prepare notices to send to defendants. Operate coin machines to sort, count, box and balance monies for bank deposit. Determine non-compliance and correspond with property owners regarding appropriate Fire Route and Accessible parking signs as authorized by parking by-laws. Respond to all complaints and inquiries with respect to parking infractions.
What You'll be Doing:
- To maintain the accounts receivable parking system by recording, balancing and processing daily deposit of parking infraction payments received. Receive, match and process individual payments on a monthly basis from the Ministry of Transportation with respect to payments forwarded by them from plate denial collection.
- Prepare and send notice of required action for violations (e.g. late or incomplete payments etc.) and maintain records of all correspondence.
- Confirm and issue refunds by preparing necessary documents, vouchers and correspondence.
- Under the Administrative Penalties System (APS), receive requests, set up screenings and act as a Screening Officer for the Municipality with the authority to confirm, reduce or cancel the penalty amount as per City policy.
- Assist with parking garage permits and statistical input as required.
- Respond to all inquiries with respect to parking enforcement. Provide information and assistance to defendants, Ontario Court staff, Police Department staff and other Municipal staff regarding parking violations, parking lots, special permits and applicable by-laws.
- Process parked vehicle complaints by preparing documentation and notifying By-law Enforcement to follow up when necessary. Forward applicable inquiries to appropriate departments (e.g. Zoning, Property Standards, Fire or Legal).
- Process information from By-law Enforcement Officers regarding improper Fire Route and Accessible parking signs. Search ownership and prepare and send requests for compliance documentation to violators. Distribute appropriate copies and maintain correspondence records. Perform regular follow-up to ensure compliance with City policy and by-laws.
- Perform daily mechanical sorting, counting and boxing for bank deposit. Assist in the maintenance of the coin sorting and counting equipment. Balance and report funds collected and submit for bank deposit and statistical purposes. Ensure appropriate stock of supplies (e.g. wrappers, boxes and sundry supplies).
- Perform other similar and related duties as required.
Requirements
What's Required:
- Grade 12 diploma.
- Accounting background with proficiency in mathematics and proven cash experience.
- One year experience related to customer service and cash handling.
- Demonstrated knowledge of parking and the Administrative Monetary Penalties System (AMPS) by-laws.
- Exceptional customer service and communication skills.
- Ability to work under conditions of strict confidentiality and meet deadlines.
- Proficient computer skills and working knowledge of Microsoft Office 365.
- Prior experience with parking systems software (e.g. Ticket Tracer, Vailtech Billing applications, Handheld Parking system, Interac, etc.) is considered an asset.
- Ability to meet the physical requirements of the job.
- Valid Ontario Driver’s licence, Class “G”, with a clean driving record.
Salary & Benefits
Job Details:
Job ID: 2025-215
Pay Rate: $48,048 to $53,999
Hours: 35 per week
Schedule: Monday to Friday, 8:30 AM to 4:30 PM
Location: St. Catharines, ON
Work Mode: In Person
Employee Group: CUPE Local 157
Position Type: Permanent, Full-time
Duration: Ongoing
Posting Close Date: Until filled
Contact
Email: hr@stcatharines.ca
Applications will be accepted online at www.stcatharines.ca/jobs. Applications received any other way will not be accepted.
Applications will be accepted online at www.stcatharines.ca/jobs. Applications received any other way will not be accepted.
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