Applications are now being received for the above position in the Financial Services Department within the Corporate Services Commission. While all applications will be received, current members of CUPE 905 (Inside Workers) will be given first consideration. To apply, please submit your resume and cover letter online by November 18, 2025 at www.markham.ca/careers.
Join us and make a lasting difference!
JOB SUMMARY
Reporting to the Supervisor, Utility Revenue, the successful candidate will be responsible for ensuring the accurate and timely billing and collection of revenue streams including property taxation, utility revenues (water, wastewater, stormwater), Municipal Accommodation Tax (MAT), and other administrative fees and charges. This role provides comprehensive account management, including processing billing transactions, applying adjustments, managing arrears and tax sale activities, resolving account discrepancies, investigating high consumption and estimated billings, and delivering high-quality customer service.
KEY DUTIES AND RESPONSIBILITIES
- Investigates and resolves account and billing discrepancies by reviewing and responding to incoming correspondence, inquiries, and escalations from internal staff, financial institutions, legal representatives, government agencies, and the public
- Administers and evaluates applications for property tax and utility relief and financial assistance programs by reviewing submitted documentation, verifying eligibility criteria, and ensuring compliance with municipal policies and relevant legislation.
- Maintains and updates property tax and utility billing systems daily to ensure that all account information is accurate and billing is processed on time.
- Assists in preparing, printing, and distributing property tax and utility bills, statements, and related notices.
- Administers a variety of account maintenance adjustments, including ownership changes, non-sufficient funds (NSF), misapplied payments, duplicate payments, penalty and interest recalculations, and collections-related corrections.
- Monitors and maintains Pre-Authorized Payment Plan accounts, resolving discrepancies such as banking changes, returned payments, credits, and plan modifications in adherence to established deadlines and procedures
- Identifies and resolves Utility billing discrepancies, initiates service or meter-related work orders, updates account records, and communicates resolutions to customers while ensuring a high standard of customer care.
- Administers outstanding property tax and utility account arrears in accordance with collection policies, facilitating payment arrangements to support timely resolution.
- Administers all Payment in Lieu of Taxes (PILT), including billing, collections, recordkeeping, and reporting to ensure compliance and accurate financial reporting.
- Collaborate with the Municipal Property Assessment Corporation (MPAC) to ensure assessment changes and appeals are properly calculated and reflected in the Tax System.
The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.
Please respect our scent free area by not wearing scented products when visiting the office.
REQUIRED SKILLS & COMPETENCIES
- College degree or University graduate in accounting, finance, public administration or related discipline.
- Minimum 3 years of related experience in Customer Service, Municipal Finance, Utility Billing, Property Taxation and Collections (accounts receivable).
- Experience providing front-line customer service, with the ability to deal with the public, City staff, officials and external organizations and handle customer inquiries in person, by telephone and in writing.
- Experience with Microsoft Office (e.g. Word, Excel and Access)
- Understanding of relevant municipal legislation and regulations (e.g., Municipal Act, Assessment Act), as well as applicable City by-laws, policies, and procedures.
- Excellent verbal and written communication skills, with the ability to explain complex technical and procedural information clearly and professionally to a variety of audiences.
- Ability to recognize and resolve customer conflicts and facilitate disputes with confidence.
- Ability to interact with professionalism and courtesy when dealing with the public, internal staff, external agencies, legal representatives, and elected officials, both in person and through various communication channels.
- Excellent oral and written communication skills, with a strong ability to explain technical and procedural information in a clear, courteous, and professional manner to support positive customer experiences.
CORE BEHAVIOURS
- Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
- Change & Innovation: Responds positively and professionally to change and helps others through change.
- Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
- Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
- Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
- Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.
Salary Range:$76,380.00 To $85,352.00 Annually
