Description
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Description
What you’ll do
- Monitor, maintain and enhance existing voice and data infrastructure to support the growth and changing needs of Dufferin County staff and member municipalities.
- Develop and maintain detailed documentation on all infrastructure.
- Work closely with staff in all County departments to improve the overall infrastructure experience.
- Monitor resource usage and reallocate resources when required.
- Ensure that correct backup and restore procedures are in place so that data is protected and can be restored in a timely fashion.
- Data storage management and backup to ensure all data is secure and backed up using multiple levels of resiliency to prevent any possibility of data loss.
- Provide tier 3 level support to IT Technicians as needed.
- Troubleshoot and solve complex network, security and voice communication issues.
- Act as a liaison between internal customers, vendors and IT staff.
- Uphold and implement security standards in compliance with IT Security policies, procedures, and industry best practices
- Ensure end-point encryption is in-place for all managed tablets, cell phones, laptops, etc.
- Monitor internal information security and privacy related controls, to ensure that they are working properly and as management intends, and escalate problems with these controls if they are not being addressed in an expedient and effective manner
- Foster a team environment that is about a shared purpose, integrity, strong relationships built on trust, open communication, and the sharing of expertise
- Envision and recommend new ways in which modern technology can be deployed or developed at the County in support of business objectives
- Responsible to take on management, technical lead, and team member roles for IT related projects
- Other duties as assigned
Requirements
What you’ll bring
- University degree in Information Technology (Computer Science) or equivalent education and experience.
- Three (3) years of experience working in an IT role, with progressive experience in infrastructure support, development and implementation
- Experience administering a Windows network environment
- Broad IT experience dealing with security, Windows, servers, web applications, networking, virtualization, redundancy and monitoring, firewalls, storage, and backup and recovery
- Practical knowledge of ITIL best practice process framework for IT operations
- Ability to effectively interface and communicate with technical and nontechnical staff at all organizational levels
- Strong and effective written, verbal and presentation skills with the ability to collaborate effectively with team members
- Stays current with emerging technologies and industry best practices.
- Excellent customer service skills
- Ability to participate in an on-call rotation
- Ability to work after normal business hours as needed
- Valid Class G driver’s license and access to reliable transportation required
Salary & Benefits
What we can offer YOU!
- A competitive hourly wage ranging between $49.78 – $58.24 (January 1, 2025 Non-Union Pay Grid)
- Hybrid work arrangements
- Eligible to enroll in OMERS pension plan
- Access to Perkopolis; discount, reward and benefits program
- Access to an Employee and Family Assistance Program
- Unlimited access to live and interactive webinars offered by the Canadian Centre for Diversity and Inclusion (CCDI)
- A supportive and collaborative work environment
Contact
Email: hr@dufferincounty.ca
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1 Sep, 2025
