Description
Aquatera is an Alberta Top 85 Employer. Aquatera provides high quality, environmentally sustainable utility services and optimized value to customers and shareholders. As an exemplary employer, we look for people who can live our values and are committed to high quality work and great customer service.
Summary:
The challenge of this position will be to contribute your experience, skills, and customer service abilities to Aquatera’s Customer Call Centre and Collections. This position may expand to include billing of accounts and/or meter desk duties. You will be reporting to the Account Services Assistant Manager with day to day reporting to the Account Services Leads.
Requirements
This challenging position involves:
- Providing exceptional customer service on our call centre
- Professional handling of emails, faxes, chat line and online applications
- Maintaining customer accounts, service locations and meter information
- Interacting with the public and provide information and assistance in a polite and efficient manner, may include difficult customers at times
- Generating work orders for scheduling meter installations, exchanges, and maintenance appointments
- Performing routine account collections
- Operating folding and inserting equipment
- Assisting with collections, cashier, and commercial metering positions and may include billing functions
- Assist in special projects
- Other duties as required
Qualifications:
- Be legally entitled to work in Canada without limitations
- Be committed to our Values and Principles
- Be committed to safe work practices
- Employ continuous improvement principles
- Have exceptional customer service, communication, and computer skills (Outlook, Word, Excel)
- Be highly organized, deliver accurate quality work with attention to detail
- Contribute to a cooperative team environment
- Be able to move between jobs/stations when required
- A minimum of one-year Business/Office Administration Certificate or equivalent combination of education and experience is an asset
- Experience in billing and collection processes is an asset
- Working knowledge of water meters and reading technology is an asset
As a condition of employment, the following will be required:
- Satisfactory completion of a comprehensive drug and alcohol test
Salary & Benefits
We offer competitive compensation and benefits.
Contact
From the same organization
27 Jun, 2025
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