The Transit Supervisor, Conventional Operations is responsible for Transit Services to the residents of Strathcona County and parts of the Edmonton Region. This role involves overseeing Transit Inspectors and Conventional Operators. The position is also responsible for coaching and leading Inspectors in incident investigations, incident management, service monitoring, and adjustments to maintain a positive customer experience. This position will also support Inspectors in disciplinary/performance management investigations concerning their direct reports when appropriate. Furthermore, this position is responsible for the performance management of both non-unionized and unionized staff.
Key Responsibilities:
- Coordinates the delivery of transit services to ensure safe and positive customer experiences
- Motivates and inspires staff by fostering communication, continuous improvement, innovation, and learning, helping all staff understand how the role of each position contributes to the vision and mission of the department
- Coordinates the work of the on-street inspection function by hiring, training and implementing performance management when required
- Establishes shift schedules and monitors the work to ensure adherence to established guidelines, rules, and regulations
- Supervises the daily monitoring of scheduled service and on-street adjustments to service to maximize the utilization of available bus capacity.
- Directs the planning and implementation of route detours with consideration to customer satisfaction
- Liaise with Dispatch and Fleet branches to ensure the safe operation of transit service and vehicles
- Collaborate with various County departments to ensure high standards for effective transportation for special event service and charter service
- Reviews and coordinates the investigation of incidents, requests, and complaints and determine appropriate responses or solutions
- Exercises strong fiscal management, including the development of annual operating budgets, the monitoring and managing of financial resources, and preparing required reports
Qualifications and Skills:
- A certificate in Public Sector Management or Human Resource Management with at least 5 years' progressive supervisory experience and knowledge of transit operational policies and procedures
- Demonstrated leadership experience, including strong communication and team-building capabilities
- Ability to analyze information and make sound decisions quickly, often in stressful conditions with time constraints
- Strong interpersonal and communication skills, including written, verbal, and listening abilities
- Strong customer service skills with the ability to develop effective working relationships with others
- Proficiency in computer systems and applications, including Microsoft Office Suite
- Thorough knowledge of the Strathcona County transit route network and street system/traffic regulations in the Edmonton Capital Region
- Knowledge of the County's transit by-laws and of the Alberta Traffic Safety Act applicable to public transit vehicles
- Emergency first aid training
Conditions of Employment
- Submission of a Satisfactory Criminal Record Check
- Valid Alberta Class 2 Driver’s license with Air Brake (Q) endorsement and submission of a 5-year Driver’s Abstract with less than 7 demerits
Salary Range: $98,259.20 - $122,803.20
Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.
Why Join Strathcona County: (depending on position)
- Competitive salary and comprehensive benefits package, which includes:
- Extended health and dental coverage
- Health and wellness spending account
- Life and disability insurance
- Retirement and pension programs
- Paid and unpaid leave programs
- Earned day off program
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities
- Well-being programs and a safety culture focused on physical and psychological health in the workplace
Equivalencies of education and experience may be considered. This role may be eligible to participate in our hybrid work program.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
