Description
The Transit Inspector provides day-of-operation supervision and direction for Strathcona County transit services, ensuring efficient and reliable service delivery. This role encompasses two core functions: firstly, the provision of exceptional customer service through service monitoring, in-field adjustments, operational support for bus operators, incident management, and coordination with regional transit partners; and secondly, the effective supervision of Transit Operators, including performance management and team building.
Key Responsibilities:
- Supervise and support Transit Operators, ensuring adherence to schedules and compliance with policies and procedures
- Directly supervise unionized employees (over 20 direct reports), including hiring, performance management, coaching, evaluation, and disciplinary actions
- Monitor and adjust conventional bus service, implement route detours, manage special events and charter services, and oversee bus staging
- Generate reports on key performance indicators, implement and enforce Occupational Health and Safety (OHS) policies, and promote continuous improvement
- Ensure the safety and serviceability of roadways, stops, shelters, and vehicles
- Enforce Transit Bylaws, issue violation tickets, and address security concerns
- Coordinate with Control and Staffing Dispatchers to resolve service issues and provide information to other departments
- Liaise with Emergency Services, various Strathcona County branches, and Edmonton Regional Transit partners
- Act as a Transit Bylaw officer, ensuring knowledge and enforcement of relevant bylaws
- Make sound, independent decisions based on customer needs, service efficiency, and operational requirements
- Understand and support customers with mobility challenges, as well as assist vulnerable or at-risk customers
Requirements
Qualifications and Skills:
- High School Diploma, supplemented by courses in Administration, Human Relations, and Organizational Behaviour
- Minimum of five years of combined experience, including three years in a transit environment and two years of related experience
- Demonstrated supervisory or leadership experience
- Comprehensive knowledge of transit operational policies and procedures
- Proven ability to analyze information and make timely decisions, particularly in challenging situations
- Strong understanding of and commitment to exceptional customer service
- Demonstrated leadership skills in team building, mentoring, and mediation
- Excellent interpersonal, verbal, and written communication skills
- Ability to work flexible shifts, including evenings, weekends, and holidays, based on operational needs
- Proficiency in computer systems and applications, including the Microsoft Office suite
- Thorough knowledge of the Strathcona County route network and the Edmonton Capital Region street system/traffic regulations
- Knowledge of Strathcona County Transit Bylaws and the Alberta Traffic Safety Act as it pertains to public transit vehicles
Conditions of Employment:
- Valid Alberta Class 2 Driver’s licence with air brake endorsement
- Submission of a 5-year Driver’s Abstract with fewer than 7 demerits
- Submission of satisfactory Vulnerable Sector Check
- Must be able to pass a pre-hire tablet-based assessment and an on-road evaluation (Vehicle provided by Strathcona County Transit)
Salary & Benefits
Pay Range: $39.73 - $49.68
Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.
Why Join Strathcona County: (depending on position)
- Competitive salary and comprehensive benefits package, which includes:
- Extended health and dental coverage
- Health and wellness spending account
- Life and disability insurance
- Retirement and pension programs
- Paid and unpaid leave programs
- Earned day off program
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities
- Well-being programs and a safety culture focused on physical and psychological health in the workplace
Equivalencies of education and experience may be considered.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Contact
Please apply on our website: fa-erjf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/11802
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