Description
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Description
What you’ll do
- Monitor, troubleshoot and maintain all end user computing technologies including, but not limited to, desktops, laptops, docks, monitors, printers, LAN, phones, mobile devices, operating systems and software
- Assist in managing and enhancing all network hardware and software including routers, switches, firewalls and wireless infrastructure.
- Triages, escalates work requests, and readily assigns open service ticket requests.
- Methodically performs situation appraisal, problem analysis, and assists clients through the problem-solving process.
- Interface with technical support staff from various software and hardware vendors to resolve issues.
- Support knowledgebase by writing and maintaining documentation that helps to answer technical questions to resolve known issues.
- Responsible for system administration, including new user administration, troubleshooting, system configuration and maintenance.
- Develops and implements computer image configurations to provide appropriate degrees of standardization and to minimize the requirement for individual or specialized support.
- Handle Active Directory and Microsoft 365 account creations and deletions.
- Configure and deploy Voice Over Internet Protocol (VOIP) phones including constructing and altering call trees.
- Responsible to support life cycle of hardware that includes the destruction and sanitation of data devices in accordance with information security policies and procedures.
- Uphold and implement security standards in compliance with IT Security policies, procedures, and industry best practices.
- Other duties as assigned.
Requirements
What you’ll bring
- Post-secondary diploma in Information Technology, Computer Systems Technology or a related discipline or equivalent education and work experience
- Three (3) years’ experience working in a similar position.
- Experience installing, configuring, and supporting Windows operating systems.
- Experience with Microsoft 365 suite (SharePoint, Outlook, Visio, Excel, etc.)
- Experience building, imaging, and configuring and laptops.
- Extensive hardware/software troubleshooting experience.
- Experience in account administration and provisioning i.e., Active Directory.
- Practical knowledge of ITIL best practice process framework for IT operations.
- Basic understanding of networking principles, including IP addressing, DNS, DHCP, and VLANs.
- Ability to effectively interface and communicate with technical and nontechnical staff at all organizational levels.
- Strong and effective written, verbal and presentation skills with the ability to collaborate effectively with team members.
Salary & Benefits
What we can offer YOU!
- A competitive hourly wage ranging between $40.88 – $47.83 (January 1, 2025 Non-Union Pay Grid)
- Hybrid work arrangements
- Enrolment in our comprehensive health benefits program and defined benefit pension plan
- Access to Perkopolis; discount, reward and benefits program
- Access to an Employee and Family Assistance Program
- Unlimited access to live and interactive webinars offered by the Canadian Centre for Diversity and Inclusion (CCDI)
- A supportive and collaborative work environment.
Contact
Email: hr@dufferincounty.ca
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