Reporting to the Supervisor, Revenue Services/Tax Collector, this position is responsible for supporting all aspects of work relating to the Accounts Receivables, Taxation and Utility billing and collection function of the Finance Department.
How you contribute to our organization:
• The initial customer service contact responding to public inquiries typically requiring subsequent investigation and trouble shooting.
• Responsible for maintaining an accurate customer database i.e. new account set-up, profile changes, accounting adjustments, preauthorized payment plans (PAP), electronic file transfer (EFT) etc.
• Generates tax bills, water, sewer, and sales invoices and delivers via electronic and mail distribution following legislated protocols. Processes monthly penalties and interest on accounts. Assists with Payment-in-Lieu (PIL) and linear accounts for reconciliation and billings. Processes tax account amendments created by severances, Minutes of Settlement, mortgages changes and property sales.
• Provides ratepayers, lawyers, mortgage companies, etc., with timely and accurate tax and utility balances, ownership or assessment information regarding various types of properties.
• Processes mortgage company tax payments, prepares tax adjustment applications, ownership change letters, tax certificates, rebate applications, property tax programs, applies other delinquent revenues to account, etc. Tracks new building and development for tax purposes. Processes pre-authorized payments, e-billing applications, and batch payments receives and post-tax and utility payments as required.
• Safeguards sensitive payment information and responsible for collection, reimbursement, and associated tracking. Maintains confidentiality
• Assists Supervisor of Revenue with delinquent account collection through customer contact, overdue notices, and under extreme situations administers approved payment plans or assists with the tax sale or tax appeal processes and coordinate utility disconnections with the operational department. Prepares and documents property registrations and tax sales. Prepares and monitors payment agreements for delinquent accounts and reverses non-negotiable payments.
• Assists with preparation, monitoring and updating information related to tax and utility notices, website content, pamphlets, on-line information, portals, etc.
• Contributes and participates in division team meetings, training, and initiatives.
• Create and update standard operating procedures as required.
• Performs other related duties as assigned.
• Works in compliance with the Corporate Health and Safety Policy and all other corporate policies, procedures, and operational guidelines.
To apply, please submit a cover letter, resume and copies of the required credentials (degree, training, etc) by March 5th, 2025.
http://clients.njoyn.com/CL3/xweb/xweb.asp?clid=56628&page=jobdetails&jobid=J0225-0457&BRID=EX307814&SBDID=20651&LANG=1
What you bring to the team:
• College level certificate or diploma in Business or Accounting.
• OMTRA municipal tax administration program (MTAP) is strongly preferred. Willingness and ability to obtain MTAP if not already completed.
• 3 -5 years of related experience in an accounts receivable and billing environment. Tax and Utility billing exposure is an asset.
• Exposure to the municipal environment
• Thorough working knowledge and skill in Microsoft Office (Excel, Word, Outlook) and general financial applications. Exposure to Great Plains would be an asset.
• Excellent customer service skills and when required the ability to resolve customer conflict.
• Ability to understand and apply the Municipal Act and Town policy and procedure with regard to taxation issues.
What we promise:
• flexible work environment, including ability to work from home up to two (2) days per week
• employer paid health and dental benefit packages from day 1
• competitive salaries
• OMERS pension plan
• free gym membership at Town recreation centres
• professional development opportunities
Salary: $60,386.24 - $75,478.13, plus employer paid benefits and OMERS pension plan
Hours: 35 hours per week, 8:30 am – 4:30 pm, Monday to Friday
Location: Town Hall, 24 Tupper Street West, Alliston
Start Date: April 14th, 2025
