Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC’s Top Employers for six years, the District offers exciting professional development opportunities and a competitive total compensation package including a nine day fortnight. Known for being a flexible, family-friendly employer with an inclusive workplace culture, the District of North Vancouver is an exceptional place to work. If you are civic-minded and interested in making an impact on people and businesses on the beautiful North Shore, consider working for the District of North Vancouver.
We’re working to modernize and enhance our building and development application process to make it more efficient, flexible, and easier to navigate, and need a curious, creative, and innovative Business Systems Support Analyst to join the small but mighty team working to bring our vision to life.
What we can offer you
Working within the District’s Digital Services team, and collaborating closely with our Planning, Properties, and Permits department plus key stakeholders from across the organization, you’ll support efforts to implement the findings from a comprehensive Development Approval Process Report (DAPR), which identifies a range of ‘quick win’ and longer term initiatives that will make our building and development application process faster, easier, and more user-friendly for the public.
In this role, you’ll act as a business technology analyst, focussed on documenting, analyzing, and improving business processes while considering opportunities to implement, improve, and integrate technology to enhance efficiency and optimize business outcomes.
You’ll assess the challenges faced by both applicants and staff, recommend innovative solutions, and guide the implementation of process and technology improvements.
Your work will directly impact the community by enhancing transparency, efficiency, and accessibility in how we handle building permits, development applications, and related services.
You’ll need a keen interest in process improvement and service design, combined with strong change management skills, as you’ll be tasked with bringing a structured approach to solving complex problems.
Your key responsibilities:
• Process analysis and improvement: Evaluate current building and development application processes to identify inefficiencies, bottlenecks, and opportunities for improvement
• Stakeholder collaboration: Engage with staff, applicants, and community stakeholders to understand their needs and translate them into actionable requirements
• Technology solutions: Assess, recommend, and implement digital tools and systems to support a seamless application process, ensuring compliance with privacy, IT, and purchasing standards
• Future-state design: Collaborate with teams to design and document optimized workflows, policies, and procedures for the application process
• Change management: Support change management efforts, including stakeholder communication, training, and monitoring progress to ensure successful adoption of new solutions
• Data-driven decision making: Leverage tools like Power BI to analyze trends, monitor performance, and support continuous improvement of services
• Vendor coordination: Work with technology providers to evaluate and implement solutions tailored to the District’s needs while balancing technical, business, and policy considerations
What you’ll need to succeed
As per the Business Systems Support Analyst class specification, you need:
• A natural curiosity coupled with an analytical way of thinking and the ability to explain difficult concepts to nontechnical users at all levels of the organization
• An ability to work in a blended team of onsite and remote team members, in a fast-paced environment
• A high level of initiative, creativity, and flexibility
• The ability to analyze and evaluate requirements to develop logical solutions for problems
• Very strong collaboration, communication, and facilitation skills
Qualifications
Completion of a 2-year diploma program in computer systems technology from a recognized institute of technology, plus considerable related experience including some system design and analysis experience, or an equivalent combination of training and experience.
Details
Salary: The pay range for this unionized position is $46.07 to $54.44 per hour (2024 rates)
Hours of Work: 35-hour work week (Compressed work schedule available)
Apply
The District of North Vancouver is committed to creating a diverse, inclusive, and accessible work environment. If you have what we’re looking for and have a passion to serve people and the community, a demonstrated understanding of safety, a commitment to supporting a healthy and safe workplace, and a willingness to take further safety training as required, we would like to hear from you. Please apply with on-line at https://careers.dnv.org by February 11, 2025 to be considered.
If you require accommodation to participate in the recruitment process, please inform us when we contact you.
We thank you for your interest in employment with the District of North Vancouver and advise that only those shortlisted for an interview will be contacted.
We respectfully acknowledge the Coast Salish peoples, specifically the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlilwətaɬ (Tsleil-Waututh), on whose ancestral lands the District of North Vancouver is located.
Completion of a 2-year diploma program in computer systems technology from a recognized institute of technology, plus considerable related experience including some system design and analysis experience, or an equivalent combination of training and experience.
The pay range for this unionized position is $46.07 to $54.44 per hour (2024 rates)
The District of North Vancouver is committed to creating a diverse, inclusive, and accessible work environment. If you have what we’re looking for and have a passion to serve people and the community, a demonstrated understanding of safety, a commitment to supporting a healthy and safe workplace, and a willingness to take further safety training as required, we would like to hear from you. Please apply with on-line at careers.dnv.org by February 11, 2025 to be considered.
