Key Responsibilities
Under the direction of the Division Chief of Communications:
- Receive and process emergency calls
- Provide logistical support to the incident and Incident Commander
- Maintain radio communications
- Process incident documentation
- Maintain emergency communication centre equipment and facilities
- Maintain information systems
- Perform public relations and education
- Perform non-emergency administrative duties and training
- Maintain and monitor communications centre and facility security
- Demonstrate a commitment to personal and professional development
Education and Experience
- Ontario Secondary School Graduation Diploma is required
- Post-secondary diploma/certificate in Emergency Communications and Dispatch is preferred
- Completion of APCO Institute Fire Service Communications and/or International Academies of Emergency Dispatch Emergency Fire Dispatcher is preferred
Certifications and Designations
- Current CPR and First Aid Certificate is required
Additional Skills
- Excellent written and verbal communication skills
- Excellent organizational skills (e.g., tracking and planning) and ability to work effectively in a team-based environment as well as independently
- Strong keyboarding skills (50 WPM, 75% proficiency)
- Ability to multi-task and demonstrate sound and rapid decision making under stressful conditions
- Candidates must possess a general understanding of fire, rescue and emergency services
- Demonstrated experience using communication and dispatch devices; computers, software applications, telephone and radio equipment
General Information
- The successful candidate must be able to work a variable shift schedule including a 10-hour day shift and 14-hour night shift.
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a Criminal Records Check with Vulnerable Sector Screening upon employment.
$26.74 hourly