The Network Operations Technologist is primarily responsible for resolving issues that have been reported through the help desk or Service Request System. Daily duties include troubleshooting County, Lower Tier, and external partner network issues related to services the County is hosting and SCAN network connectivity. Assisting the Network Analysts in various deployments and projects will be required as directed by the Supervisor, Infrastructure & Operations.
TO APPLY
To learn more details and to apply for this position, please follow the link https://simcoe.hua.hrsmart.com/hr/ats/Posting/view/3122
EDUCATION, TECHNICAL SKILLS AND CERTIFICATION
• Understanding of network and communications principles, achieved through a three year college diploma in Information Technology or a related discipline plus CCNA.
• Knowledge of Microsoft operating systems and their network configuration parameters.
• Familiarity with configuring and installing Linux, Microsoft 2003/2008 server environments including Active Directory.
• Problem solving and critical thinking skills to independently diagnose problems and determine steps necessary to an effective solution.
• Ability to communicate effectively with users who have varying levels of computer understanding. Ability to translate complicated technical language into layperson terms for training purposes.
• Ability to work effectively with constant interruptions; ability to work simultaneously on multiple service requests independently and to use good judgment in determining priorities.
• Technical writing skills required to document systems procedures and prepare reports.
EXPERIENCE
• Minimum four (4) years previous experience supporting a multi-site LAN / WAN infrastructure, TCP/IP protocol management, and voice / data applications in addition to general experience in an information technology hardware / software support role. Experience must include two (2) years of Cisco router & switch configuration, and Checkpointconfiguration experience.
• Familiarity with local government applications and computer infrastructure would be an asset.
$34.25 - $43.10 per hour as per Collective Agreement
