Reporting to the Recreation Manager, Business Planning and Creative Services, the Supervisor is responsible for supervising, organizing and coordinating the daily operations of the Business Services Division. The Supervisor provides strategic and business direction to the department that is focused on increasing operational performance, maximizing service delivery options, and ensuring financial sustainability. The Supervisor oversees the development and implementation of the department-wide operating and capital budgets/forecasts, business and strategic plans, user fees, and quality assessments and assurance protocols. Leads the departmental procurement function, including developing and managing contracts, and ensures compliance. Oversees the general accounting and financial controls function for the department and ensures compliance. Reviews service delivery levels, standards, and processes, and promotes a business approach to all departmental operating units.
Responsibilities
• Oversees the development, administration and ongoing monitoring/reporting of the department’s annual operating budgets/forecasts, capital plan, user fees, strategic business plans and OKRs as aligned with the Term of Council Service Excellence Strategic Plan.
• Leads the development of the department’s key performance indicators and prepares dashboards and reports on performance with quality, accuracy, consistency and timeliness to help support evidence-based decision making.
• Reviews, presents key findings and makes recommendations from financial information, market research, demographics, program statistics and trend analysis, and develops customized reports and other analytical tools to assess the current and future business direction of the department.
• Conducts operational assessments/reviews for all service areas of the department including financial analysis, market research, development of benchmarks and performance measures; determines key performance indicators to measure effectiveness and efficiencies of service delivery methods and designs processes to track those indicators; prepares statistical reports related to performance standards and indicators for planning and reporting purposes.
• Develops and administers a quality assurance framework and the implementation of standard procedures to ensure quality performance indicators meet desired targets and maximize user satisfaction; works with service areas to address systemic quality and satisfaction issues.
• Oversees the general accounting and financial controls function for the department; conducts audits and monitors compliance to corporate financial policies and procedures; oversees funds management, investigates irregularities and liaises with the Finance department on all finance related activities.
• Leads the procurement function for the department, develops and oversees the department’s Annual Procurement Plan and ensures compliance to corporate procurement policies and procedures; develops strategies for effective contract and vendor management.
Apply online on or before Wednesday, April 17, 2024 at City of Vaughan - Recreation Supervisor, Business Services (njoyn.com)
• Four (4) year University Degree in Business Administration or suitable equivalent.
• Minimum five (5) years related experience in strategic and business planning and budget management in a municipal environment, and three (3) years supervisory experience preferably in a municipal environment.
• Ability to adapt to change and to existing initiatives to meet the needs of the departmental and corporate goals, objectives and initiatives.
• Demonstrated knowledge and proficiency in a range of core functions and operational processes of the division.
• Ability to analyze issues and problems, evaluate alternative solutions and develop sound conclusions, recommendations and courses of action.
• Ability to execute decisions and deliver results that are aligned with department goals and objectives.
• Knowledge of and demonstrated ability in strategic planning, change management design, process and implementation strategies to optimize quality and cost-effectiveness of delivery of business areas.
• Proven ability to manage conflict, effectively problem solve, be capable of working under stressful conditions as well as possess organizational and analytical skills and abilities.
• Ability to plan, organize, prioritize and balance multiple responsibilities, shifting priorities, regular workflow interruptions while maintaining a positive attitude.
• Demonstrated ability to lead, coach and build cohesive and motivated teams; promote collaboration, team processes, learning and development opportunities for staff.
• Excellent analytical, problem solving, interpersonal, communication and negotiation/mediation skills.
• Demonstrated knowledge of financial operating and capital budgets and business planning processes.
• Knowledge and proficiency in Windows environment using Microsoft Office Suite.
• Superior abilities in Excel and above average abilities in other Microsoft Office applications.
• Solid knowledge of financial operations, budget preparation and financial reporting.
• Knowledge of and demonstrated ability in the City’s core and leadership competencies and relevant functional competencies.
• Ability to conduct oneself in a manner bestowing tact and diplomacy in a political environment, and when dealing with sensitive/confidential or controversial topics.
• Performs other related tasks and projects, as assigned, which are in accordance with job responsibilities or necessary departmental or corporate objectives.
• A valid Ontario ‘G’ driver’s license, in good standing, with access to a reliable vehicle for corporate use.
• Ability to work outside normal business hours, as required.
Salary: $108,600.00 - $129,283.00/Year
In addition to offering a compeititve compensation package, we have a strong focus on health and wellness, including fitness facilities and family-focused benefits.
