This position requires an individual who has a minimum of a specialized diploma/degree in Business Administration/Customer Service/Public Relations or a related field or equivalent with a minimum of five years customer service experience, preferably within a public-sector environment; prior experience supervising and/or delivering services in an electronic service delivery environment is required. Experience working with accessibility initiatives is preferred. Must have proven experience in developing, communicating, evaluating and implementing strategic business processes and practices.
Position requires demonstrated leadership; project management and facilitation skills in order to lead major projects and effectively coach, guide and influence the work of others. Requires a strong administration background including excellent planning, forecasting, report writing, and financial/budget management skills. Requires a working knowledge of effective performance management practices, training and development techniques, and the ability to interpret and apply Collective Agreements and achieve positive labour-management relations. Requires excellent communication and public relations skills to build effective relationships within the corporation, and throughout the Community. Requires excellent dispute resolution, negotiation, and problem-solving skills in order to effectively resolve escalated customer service issues. Requires the ability to champion and manage change, gain the cooperation of others, and build confidence among peers. Must have a creative/innovative focus on service delivery, a commitment to continuous improvement and customer service, a respect for the diversity of opinions and perspectives, and be comfortable with a certain level of ambiguity and constantly changing priorities. Must have a good working knowledge of computers and word processing applications including word processing, spreadsheet, database, financial management, project management, and event management software applications (e.g. Word, Excel, Access, SAP, CLASS, Cayenta etc.).
$133,000.00-$145,378.00
Qualified applicants are invited to submit 1 file containing a résumé and cover letter (ensure your name is in the title of the document), quoting file number 24-P-33 on the file as well as in the subject line.
