The Specialist, Enterprise Data and Information Governance, plays a key role within the Enterprise Information Management Services (EIMS) team, mainly responsible for the City’s Enterprise Content Management Software (ECMS) system implementation and sustainability. This position provides strategic and functional advice on the evaluation, planning, and continuous improvement of the City’s EIMS infrastructure and systems regardless of format. This includes: systems evaluation and design; risk assessments; Information Governance (IG) policy tools development and EIM advisory services. As the main administrator of the City’s ECMS system, this position will be responsible for system configuration, training of staff, providing day-to-day functional support, updates, liaising with the system vendor and the Office of the Chief information Officer (OCIO) to resolve technical issues and ensure optimal operation, and gather feedback regarding EIM systems effectiveness.
At employee request, this position is eligible to take part in our hybrid work model as outlined in the City's Alternative Work Arrangement Policy.
Qualifications and Experience
• Minimum five (5) years' experience in records/information management, with at least three (3) years' experience in ECM software system deployment and management.
• Certified Information Professional and/or Certified Records Manager designation an asset.
• Project Management experience with a focus on EIM or ECM an asset.
• Must possess the ability to provide functional guidance with ECM Products & Utilities, specifically focusing on Information access and security modeling, Records/Information Management, Business Workflows, Governance and Reporting.
• Strong written and verbal communication skills with the ability to engage with stakeholders on different levels.
• Knowledge and experience with M365/SharePoint product suite and LaserFiche, and associated EIM capabilities.
• Experience and knowledge in Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) is an asset. Demonstrated ability to exercise discretion when handling sensitive and confidential data.
• Strong interpersonal skills and presentation skills to provide effective training and support to staff on ECM functionality and practices.
• Knowledge of, or demonstrated ability in, the City’s core competencies and relevant functional competencies.
• Valid ‘G’ driver’s license, in good standing, with access to a reliable vehicle for corporate use.
• Ability to work outside normal business hours as required.
$89,754.00 - $106,846.00/Year
