Description
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Description
What you’ll do
- Greet visitors, answer questions and determine service requirements
- Answer inquires in person
- Answering the telephone
- Transfer calls and take messages
- Listen efficiently and effectively to determine the needs of the visitor
- Refer/warm hand over of enquires to the appropriate staff member or external service provider
- Supports visitors/clients to complete forms/documentation for County Services, including Ontario Works clients completing documents/assisting with scanning and sending documents directly to meet Electronic Document Management (EDM) requirements
- Support clients using equipment (computers, fax, etc.)
- Ensure that all supplies are readily available to clients (paper, pens, forms, computers functioning)
- Distribute mail to staff several times a day
- Stamp all mail and file in cabinet, if time sensitive, fax and copy/scan to appropriate site
- Track all visitors who visit the reception and enter into excel spreadsheet
- Tally monthly visitor statistics
- Complete monthly and quarterly reports sent to Program Supervisor
- Other duties as assigned
Requirements
What you’ll bring
- Post-secondary certificate or diploma in Administration, Social Services, Human Services or a related field.
- Minimum two (2) years demonstrated experience providing administrative support
- Previous customer service experience required
- Exceptional customer service skills with respect to providing accurate information to and communicating with, service providers, the general public and/or staff to address a variety of inquiries
- Knowledge of crisis intervention and conflict resolution techniques
- Ability to communicate effectively, both orally and in writing to facilitate interaction with management, employees and representatives from external agencies including the general public
- Knowledge and understanding of supports required in servicing a vulnerable population
- Must provide clear criminal reference check including vulnerable sector screening
Salary & Benefits
What we can offer YOU!
- A competitive hourly wage ranging between $29.55 - $34.57
- Eligible to enroll in OMERS pension plan
- Access to Perkopolis; discount, reward and benefits program
- Access to an Employee and Family Assistance Program
- Unlimited access to live and interactive webinars offered by the Canadian Centre for Diversity and Inclusion (CCDI)
- A supportive and collaborative work environment.
Contact
Email: hr@dufferincounty.ca
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