Comprehensive Benefit Plan
Defined Benefit Pension Plan-OMERS
Hours of Work: 35 hrs/week
Closing Date: October 30, 2023
Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land.
Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.
We take our core values of Trust, Respect, Integrity and Pride seriously and apply these standards to everything we do. We foster a working environment that reflects our community’s diversity and respects people’s dignity, ideas and beliefs. The City of Kingston views diversity as its strength and encourages people from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, Persons with Disabilities and persons who identify as members LGBTQ+ communities, to apply.
Position Summary
The Housing & Social Services Clerk will provide clerical support for Housing & Social Services programs and work units. The Housing & Social Services Clerk will perform general office duties including processing customer service inquiries over the phone and in person and schedule appointments data processing, client/service provider payment/recoveries processing, document and file preparation and data management.
KEY DUTIES & RESPONSIBILITIES:
Provide clerical support for Housing & Social Services programs and work units.
Responsible for general office duties including processing customer service inquiries, scheduling appointments, data entry, client/service provider payment/recoveries processing, document and file preparation and management.
Qualifications, Competencies
1 year certificate in human services or office administration or equivalent in education
1 year related clerical experience in a complex and fast paced work environment
Experience in a government or human service agency preferred
Experience in bookkeeping, finance and data entry preferred
Preference will be given to those candidates with direct clerical experience in the Housing and Social Services department
Must demonstrate Core Competencies: Customer Focus, Teamwork, Results Orientation, Integrity
Skills, Abilities, Work Demands
Typing 40 w.p.m. (tested) and Basic Microsoft Office skills (Word and Excel tested), mathematical skills
Verbal French language skills is an asset
Strong organizational skills with the ability to meet deadlines and to learn and perform duties of a variety of assignments
Strong interpersonal, customer service and telephone skills
Observance of strict confidentiality required with knowledge of conflict resolution and interventions
Ability to manage difficult customer service interactions
Knowledge of provincial social assistance technologies (SAMS, OCCMS, YARDI) an asset
Must be able to obtain and maintain a satisfactory criminal reference check, including Vulnerable Sector.
Closing Statement
Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at HRCity@cityofkingston.ca.
Please apply to Career Opportunities at: www.cityofkingston.ca/Careers
Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
Salary: $25.96 - $31.77/Hour
Comprehensive Benefit Plan
Defined Benefit Pension Plan-OMERS
Hours of Work: 35 hrs/week
Closing Date: October 30, 2023
