The Operational Support Team for Grande Prairie Enforcement Services (GPES) is seeking a high-energy, well-organized individual capable of multi-tasking, whose challenge will be to maintain excellence in customer service and provide operational administrative support for the department's many programs.
Attention to detail, speed and accuracy are essential to be successful in this role.
This position reports to the Operational Support Supervisor of GPES.
Responsibilities
You will be responsible for a variety of clerical duties including:
- Data entry;
- Customer care and support over the phone, via email and in person;
- Dispatching enforcement officers;
- Conducting computer record checks for an assortment of tasks;
- Vehicle-for-Hire licensing, permits, and coordinating inspections;
- Preparation of court packages for officers;
- Processing violation tickets - accepting payment and court-related processes;
- Animal licensing - processing new applications and monthly renewals;
- Initiating impact assessments for Livestock and Animal Limit Exemptions;
- Department cash-out, deposits, invoice reconciliation, and payments;
- Department time-card review and approval;
- Preparing official GPES correspondence as required; and
- Liaise between City departments to facilitate Enforcement actions as required.
You Bring
The following are the prerequisites for this position:
- The successful candidate will possess an Office Administration Certificate from a recognized college and a minimum of two (2) years of experience in an office environment, or an equivalent combination of education and experience may be considered.
- The successful candidate will have an understanding of excellence in customer service, being able to utilize both tact and good judgment to de-escalate situations that are stressful for the client to achieve the best possible outcomes.
- You must be able to demonstrate knowledge and proficiency with computer data entry and information retrieval and modern office procedures and equipment.
- You must possess the ability to prioritize and organize work assignments based on volume and deadlines.
- You must possess the ability to handle sensitive, confidential information using tact, diplomacy and mature judgment in all communications; including during stressful situations in person, in writing and over the phone.
- Attention to detail is critical for all aspects of this position.
- You must possess analytical abilities.
- The successful applicant must be able to obtain and maintain an RCMP Enhanced Security Clearance. Preference may be given to individuals who currently possess an RCMP Enhanced Security Clearance.
Hours
The average hours per week for this position are 37.5, and your specific schedule will be determined by the immediate supervisor.
Compensation
Band C
Hourly wage starting at $28.72
Per annum starting wage $56,004.00
Selection Process
We thank you in advance for your interest. Those selected for an interview will be contacted by phone or email. We will email those who did not make it to the interview stage within 60 days of the closing date of this job posting.
1. Submit a cover letter and resume using this web page’s “Apply Now” on the following link: City of Grande Prairie - Job Description (startdate.ca)
2. Applications will be reviewed, and short-listed and interviews will be scheduled.
Note: Once you apply and upload a resume you should receive an email confirming that your application has been submitted for this position. If you receive this email, there is NO further need to contact us regarding this position.
- This posting may be used to fill more than one position.
Due to the high number of applications we receive per job posting, we cannot answer job-specific questions before the interview. If you are successful in getting to the job interview stage, we will be more than happy to answer any questions you might have at that time.
Lorelei Hicks
