The Supervisor, Water Billing & Collection is responsible for the co-ordination of the water meter reading, billing and collection functions and financial reporting responsibilities of the Revenue Division. Some of the other responsibilities include:
Key responsibilities:
- Participates with the Section Manager in planning and implementing short- and long-range goals and objectives and ensuring quality service.
- Establishes priorities, forecasts future needs and anticipates problems for water meter reading, billing and collection programs.
- Develops, implements and monitors policies and procedures for the water meter reading, billing and collection programs consistent with legislative requirements and corporate objectives.
- Monitors effectiveness of water billing and collection procedures.
- Liaises with City departments, general public and outside agencies.
- Performs general accounting functions relating to the Section.
- Ensures excellent customer service is provided to customers at all times.
- Provides information, prepares reports and handles non-routine billing and collection matters and customer complaints.
- Assists with budget preparation and control.
The Ideal Candidate
This position requires:
- Degree in business or public administration, commerce or a related discipline; and
- Professional accounting designation; and
- Previous supervisory experience, preferably in a unionized environment.
- Thorough knowledge of regulations/legislation and processes related to water meter reading, billing and collection functions.
- Ability to communicate effectively and concisely, both orally and in writing.
- Ability to establish and maintain effective working relationships with private and public officials, direct reports, co-workers and the general public.
- Strong leadership skills together with the ability to coordinate cross functional teams.
- Ability to improve Sectional effectiveness and efficiency.
- Basic skill level in word processing software and an intermediate skill level in spreadsheet software.
- Competency within the meaning of the Occupational Health and Safety Act.
- Experience with billing software.
- Experience working in a municipal sector and/or union environment.
- Knowledge and use of SAP software.
Why Work for the City of Thunder Bay (CTB)?
If you work as a Supervisor, Water Billing & Collection, you work for the municipality of the City of Thunder Bay.
When you work for the City of Thunder Bay, you are part of our team, and here you can:
- Experience your importance,
- Unleash your potential,
- Know your work matters,
- Embrace diversity,
- Make a difference,
- Join a dedicated team, and
- Build community.
Learn more about the top reasons to work at the CTB: https://www.thunderbay.ca/en/city-hall/jobs.aspx
Great Tangible Benefits
As a Supervisor, Water Billing & Collection with the City you will be entitled to the following amazing benefits:
- work life balance (normal hours from Mondays- Fridays)
- matching pension plan
- paid vacation and holidays
- health benefits coverage – 100% employer paid health, vision, & dental benefits
- life insurance & accidental death & dismemberment insurance (1.5 times your annual salary)
- employee family assistance program (EFAP)
- employee wellness program
- corporate training & leadership development
- tuition reimbursement program (continuous learning)
- career progression opportunities
careersen-thunderbay.icims.com/jobs/4998/supervisor-water-billing-%26-collections/job
