Description
Position Summary
Under the direction of the Dispatch Supervisor the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer Call taking and dispatch and afterhours communications services for Yellowhead County staff, partner municipalities and contracted clients.
Position Responsibilities
911 Call-Taking
- Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
- Gather relevant information to determine the type and severity of the call;
- Reroute calls to the correct agencies;
Fire Dispatch
- Dispatch appropriate firefighting resources based on call information;
- Prioritize multiple calls to allocate available resources;
- Monitor responder safety by radio;
- Dispatch additional resources as requested by incident commanders;
- Maintain logs and incident reports using provide methods;
- Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;
- Complete paperwork and documentation related to call center operations;
- Ensure the call center is kept in a clean and orderly manner;
- Perform administrative tasks as directed;
Peace Officer Dispatch
- Signing in/out of Peace Officers for contracted clients;
- Regular safety checks on officers by radio;
- Taking complaint calls in a courteous and professional manner;
- Utilize a variety of programs for processing complaints and assigning to officers;
Working Alone Monitoring
- Signing in/out of working alone employees for contracted clients;
- Regular safety checks on officers by radio;
- Emergency notification to supervisors if employees cannot be reached;
Afterhours Call Center
- Afterhours emergency call management for contracted clients;
- Taking calls and relaying relevant information to on-call departments.
Requirements
Minimum Qualifications
Education/Skills
- Minimum education of Grade 12 or equivalent;
- Post-secondary education in a related field is considered an asset;
- International Academies of Emergency Dispatch certification is considered an asset;
- Emergency Telecommunications certification is considered an asset;
- Experience in emergency dispatch or call-taking preferred;
- Basic training in office software preferred;
- Strong computer and typing skills preferred;
- Understanding of radio communication systems preferred;
- Valid Class 5 Alberta Driver’s License;
- Completion of Defensive Driving;
- Valid Standard First Aid/CPR;
Attributes
- Strong organizational skills with attention to detail;
- Excellent communication skills;
- Ability to manage difficult/stressed callers in a professional manner;
- Ability to work under pressure and stress in a fast-paced environment;
- Ability to switch quickly between tasks, resourceful and adaptable to changing environment;
- Ability to control emotions;
- Work well in a team;
- Reliable and dependable under minimal supervision.
Working Environment
- Closed office environment with instances where leaving during shift without planning is not an option;
- 12-hour shift work;
- Overtime may be required;
- Sitting for long periods of time;
- Constant changes in duties during shift;
- Requires intense listening attention in responding to emergency calls;
- Can be a high stress environment that can result in being mentally taxing.
Salary & Benefits
The wage range for casual emergency dispatcher is $26.04 to $28.35 per hour. Only those candidates being considered will be contacted. This competition will remain open until positions are filled.
Please apply online at www.yhcounty.ca/jobs
Contact
Other relevant information
Apply online at www.yhcounty.ca
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31 Jul, 2025
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