Description
The Supportive Outreach Services (SOS) Mental Health Navigator (MHN) works with participants to access social supports and coordinate resources designed to prevent the participant from requiring 9-1-1 services outside of emergencies. This includes working with both professional and informal supports to provide wraparound services while also guiding participants through the complex system of services, supporting them to follow their mental health treatment plans and obtain necessary social supports. Services are provided using a strength based, recovery-oriented approach that recognizes the importance of meeting individuals where they are at and moving forward. Collaborative communication and information sharing, in a timely and appropriate manner, occurs with many different stakeholders.
RESPONSIBILITIES
Provide a full range of participant-centered social supports focused services in various community settings for identified complex mental health needs individuals that may include:
- Assessing, along with triage team, the suitability for program participation and identify alternative supports if not the appropriate service. Follow up with referrals sources.
- Utilizing a strength based, wholistic, recovery-orientated approach that recognizes and respects each participant's unique experiences and needs.
- Appropriately identify needs and support individuals in accessing social supports, such as subsidies, housing, mental health, addictions, parenting. Engage informal support people to assist with ensuring safety, risk mitigation and supporting intervention strategies.
- Completing safety risk assessment using a variety of screening and tools. Creating suicide prevention safety plans and family violence screenings and safety plans is required.
- Working closely with the Supportive Outreach Services Mental Health Counsellor to implement social support strategies with participants. Manage a caseload of individuals to ensure resource needs continue to be met while awaiting, treatment.
- Engaging informal support people to assist in ensuring safety, risk mitigation, and supporting intervention strategies that maintain stabilization. This includes consultation and liaison with families, community service providers, schools and police.
- Facilitating and participating collaborative community tables for goal setting and case planning, supporting transitions to other providers, advocating for participant in service systems as well as completing referrals to additional resources.
- Meeting participants, when safe to do so, in various environments conducive and appropriate for case management and intervention support. This may include office, home, virtual, community, or other agency settings.
- Ensuring department practice principles and values are reflected in service delivery, at all times.
Adhere to case management practices that reflect the unique needs of each participant:
- Engaging in regular supervision and caseload reviews, organizing and/or participating in collaborative case conferences.
- Holding lead responsibility in collaborative communication with many different stakeholders and ensuring communication and information is shared in a timely and appropriate manner
- Ensuring that all documentation/assessments are completed professionally and in a timely manner
- Maintaining accurate information in the electronic record systems, such as New Org.
- Understanding and applying legislation including the Mental Health Act; Child Youth and Family Enhancement Act; Children First Act; Freedom of Information and Privacy Act; Health Information Act, Drug-Endangered Children Act, as well as policy and procedure (i.e. Violence, Trauma, Suicide Prevention Protocol)
Develop and invest in strong working relationships with community partners and corporate partners, including Family and Community Services, to provide excellence in service delivery and enhance the continuum of care for complex needs individuals:
- Developing and maintaining strong collaborative relationships with the Family and Community Services team as well as many community partners including health services, Enforcement Services, RCMP, government agencies as well as several not-for-profit agencies. Coordinate with external partners and agencies to create a network of supports to program participants, notice trends, and coordinate service provision.
- Providing information and presentations, as time allows, on a wide variety of applicable complex needs topics to various audiences.
- Attending regular agency meetings, participate in working groups and projects as assigned by the supervisor.
- Contributing to the creation of a welcoming 'hub' environment within the Family and Community Services office location
SKILLS AND ABILITIES
- The ability to effectively consult, liaise and include families, community service providers, schools and police as part of the comprehensive support system.
- Demonstrates personal commitment identifying participants needs and actively seeks solutions to these. This position requires a high level of understanding of multiple complex systems, their various service delivery models and respective referral processes.
- Experience and understanding of complex social systems. current knowledge of resources and referral processes. Experience collaborating with community partners from varying agencies.
- Communicates by effectively conveying information and expressing thoughts and facts in a clear and concise manner (both verbal and written).
- Demonstrates adaptability by positively and readily adapting to change in the work environment; changes behaviour in response to feedback and learns from experience; functions effectively in uncertain or stressful situations and motivates others to respond constructively to change.
- Demonstrates personal commitment to continually seeking to provide the highest quality service, including creating a welcoming and inclusive environment.
- Works cooperatively and effectively with management, supervisor, colleagues, staff and community members to achieve common goals.
Requirements
QUALIFICATIONS
- A Social Sciences university degree plus 3 years experience or a diploma and 5 years related experience with preference for those fields with regulated practice. Required to attain and maintain appropriate registrations and certificates, if applicable.
- Minimum two years experience working in community mental health and supporting people in distress and complex, overwhelming situations is preferred.
- Training and experience in suicide and family violence risk assessment and safety planning, mental illness and addictions is required.
- A strong and current understanding of evidenced based interventions/practices for complex individuals.
CONDITIONS OF EMPLOYMENT
- Ability to attain and retain RCMP enhanced reliability security clearance.
- Required to maintain appropriate registrations and certificates, where applicable.
- Reliable personal vehicle and satisfactory driver’s abstract is required.
Successful candidates will be required to provide proof of educational and professional credentials as noted in the resume. Equivalencies of education and experience may be considered.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Thank you for your interest in Strathcona County. We only contact candidates selected for interviews.
Salary & Benefits
Pay Range $68,486 - $85,631
In addition to providing a dynamic working environment, we offer a competitive salary and benefits package.
Contact
Please apply on our website
fa-erjf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/preview/10299
fa-erjf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/preview/10299
From the same category : health & social services
19 May, 2025
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