Description
Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land.
Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.
We take our core values of Trust, Respect, Integrity and Pride seriously and apply these standards to everything we do. We foster a working environment that reflects our community’s diversity and respects people’s dignity, ideas and beliefs. The City of Kingston views diversity as its strength and encourages people from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, Persons with Disabilities and persons who identify as members *2SLGBTQ+ communities, to apply.
Position Summary
The Public Works, Operations Coordinator is responsible for the leadership and management of initiatives as it relates to Roads, Parks and Forestry activities. This individual will manage, track and coordinate service requests from the public and members of council. The Operations Coordinator will the lead the development and updating of departmental maintenance plans and projects. The position will ensure data is updated in the Customer Relationship Management (CRM) system to maintain current operational plans and support targeted service levels. The Operations Coordinator will track the progress and completion of service requests to provide timely communication with customers and follow up to ensure service delivery.
This position will also work closely with the Communications & Customer Experience department to develop proactive messaging around Public Works services and make recommendations to communicate and update information provided to the public.
The Operations Coordinator will lead, research, develop and implement projects and programs stemming from corporate strategic plans, along with policy and Bylaw changes related to the department. This individual will work in conjunction with various City departments to support activities and frontline service initiatives provided by Public Works
KEY DUTIES AND RESPONSIBILITIES
Investigate, manage, track and coordinate service requests related to both Public Works and Transportation Services and participate in departmental work plans for a variety of municipal operational services
Provide direction and guidance to supervisors and field resources
Track the progress and completion of service requests in order to provide timely communication with customers
Identify, interpret, and provide recommendations to support efficient processes and solutions from customer service data and reporting
Provide service request data to Director/Managers/Supervisors and support efficiency in work plan improvements
Communicate planned departmental operational activities and information clearly and concisely to individuals and/or groups to educate and promote Public Works operations
Develop and plan content for the Communications team to support various methods of communication such as the website, social media etc. as it relates to seasonal and operational messages
Interact with the public, respond to service inquiries, elected officials, committee members, staff, and other City departments
Address concerns and inquires and communicate updates and resolutions to the customer
Support activities and frontline service initiatives provided by Public Works
Research, develop and implement projects and programs stemming from corporate strategic plans, along with policy and Bylaw changes related to the department
This individual will work in conjunction with various City departments
Lead and manage projects associated to operational activities and requirements
Provide recommendations to assist in departmental efficiencies utilizing technology-based solutions
Monitoring of the City’s Road Patrol program based on Provincial legalisation and ensure targeted service levels are achieved using the department’s work order system Workforce – an Esri application
Develop methods to track the progress and completion of action items in the Customer Relations system and department maintenance plans
Other duties as assigned
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land.
Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.
We take our core values of Trust, Respect, Integrity and Pride seriously and apply these standards to everything we do. We foster a working environment that reflects our community’s diversity and respects people’s dignity, ideas and beliefs. The City of Kingston views diversity as its strength and encourages people from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, Persons with Disabilities and persons who identify as members *2SLGBTQ+ communities, to apply.
Position Summary
The Public Works, Operations Coordinator is responsible for the leadership and management of initiatives as it relates to Roads, Parks and Forestry activities. This individual will manage, track and coordinate service requests from the public and members of council. The Operations Coordinator will the lead the development and updating of departmental maintenance plans and projects. The position will ensure data is updated in the Customer Relationship Management (CRM) system to maintain current operational plans and support targeted service levels. The Operations Coordinator will track the progress and completion of service requests to provide timely communication with customers and follow up to ensure service delivery.
This position will also work closely with the Communications & Customer Experience department to develop proactive messaging around Public Works services and make recommendations to communicate and update information provided to the public.
The Operations Coordinator will lead, research, develop and implement projects and programs stemming from corporate strategic plans, along with policy and Bylaw changes related to the department. This individual will work in conjunction with various City departments to support activities and frontline service initiatives provided by Public Works
KEY DUTIES AND RESPONSIBILITIES
Investigate, manage, track and coordinate service requests related to both Public Works and Transportation Services and participate in departmental work plans for a variety of municipal operational services
Provide direction and guidance to supervisors and field resources
Track the progress and completion of service requests in order to provide timely communication with customers
Identify, interpret, and provide recommendations to support efficient processes and solutions from customer service data and reporting
Provide service request data to Director/Managers/Supervisors and support efficiency in work plan improvements
Communicate planned departmental operational activities and information clearly and concisely to individuals and/or groups to educate and promote Public Works operations
Develop and plan content for the Communications team to support various methods of communication such as the website, social media etc. as it relates to seasonal and operational messages
Interact with the public, respond to service inquiries, elected officials, committee members, staff, and other City departments
Address concerns and inquires and communicate updates and resolutions to the customer
Support activities and frontline service initiatives provided by Public Works
Research, develop and implement projects and programs stemming from corporate strategic plans, along with policy and Bylaw changes related to the department
This individual will work in conjunction with various City departments
Lead and manage projects associated to operational activities and requirements
Provide recommendations to assist in departmental efficiencies utilizing technology-based solutions
Monitoring of the City’s Road Patrol program based on Provincial legalisation and ensure targeted service levels are achieved using the department’s work order system Workforce – an Esri application
Develop methods to track the progress and completion of action items in the Customer Relations system and department maintenance plans
Other duties as assigned
Requirements
Qualifications, Competencies
3 year diploma in Business Administration or a related field
3 years customer service, investigating and resolving concerns, planning and organizing work
Municipal or Public Works experience, an asset
Skills, Abilities, Work Demands
Excellent customer service and interpersonal skills, including the ability to establish good working relationships with a variety of internal and external clients and the public
Proficient skills in MS Office, Intermediate level of Excel
Advanced skills in MS Office, an asset
Oracle CRM would be an asset
Knowledge of Municipal Act, City By-laws and technical specifications, an asset
Programs such as Cartegraph and/or Esri’s suite of products, an asset
AVL knowledge and experience, an asset
Demonstrated conflict resolution and de-escalation skills
Strong organizational skills with the ability to prioritize work and meet timelines in a demanding environment
Skilled in GIS
High level of understanding related to Customer Relationship Management tools
Valid G class license
Required to obtain and maintain a satisfactory criminal record check at candidates’ expense
Salary & Benefits
Non-Union Position - Salary Range - $66,138.80 - $82,664.40 - Annually
Contact
Please apply to Career Opportunities at: www.cityofkingston.ca/Careers
Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at HRCity@cityofkingston.ca
Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at HRCity@cityofkingston.ca
Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
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