- Clinical Services
- Family Health
- Environmental Health
- Chronic Disease and Injury Prevention
- Emergency Medical Services
- Organizational & Foundational Standards
- Pandemic Response (including mass immunization clinics)
When supporting Pandemic Response, Program Assistants are scheduled for 8:30am – 7:30pm shifts on a rotating schedule to cover a 7-day per week operations, including holidays and weekends. This schedule is subject to change. Otherwise, Program Assistants typically work Monday – Friday, days.
We are hiring both Temporary, Full-Time (Job Opening 27720, Approximate duration 6 - 24 months), as well as Permanent, Full-Time (Job Opening 27721).
JOB SUMMARY
Responsible to the program leadership this position will support staff to ensure the efficient functioning of the assigned division area. As a member of a multi-disciplinary team, the Program Assistant, Public Health provides administrative and technical support to assist in the delivery of programs and services in a fast-paced and challenging environment. In order to meet the program demands and priorities, while ensuring the efficient functioning of the assigned program, this role self-schedules their workload, creates records in appropriate electronic databases, supports program events/clinics where required, including evening hours and in a variety of community settings and maintains inventory of program materials and supplies. The role is required to act in accordance with relevant legislation, codes of ethics and applicable health procedures and policies and provides front line customer service to diverse clients and their families, health care providers, partnering agencies and internal staff.
EDUCATION
• College Diploma – Office Administration – Executive College diploma or Health Services College diploma
KNOWLEDGE
• 2 years recent related work experience. (e.g. Public Health, health service or clinical setting experience dealing with medical and/or health terminology)
• Previous experience with program specific Ministry software/databases would be an asset
• Previous experience and/or training in medical transcription an asset
• Awareness of the Social Determinants of Health & priority populations would be an asset
SKILLS
• Excellent communication and interpersonal skills to respond to the diverse needs of internal and external clients in a fast-paced and challenging environment
• Proficient written communication skills including the ability to communicate ideas effectively via e-mail, synthesize discussions and take minutes at meetings.
• Proficient ability to develop and produce health correspondence, documents, reports and financial records and record retention
• Requires accuracy and attention to detail in creating medical and legal documents
• Advanced proof-reading and grammar skills
• Advanced skills in Microsoft Office Suite programs (Word, Excel, PowerPoint and Outlook) and the various office equipment
• Proficient ability to develop and/or format materials and documents in accordance with Niagara Region standards
• Record/data management knowledge including file management and using databases
• Previous experience with Intranet ( e.g. SharePoint)
• Time management skills with ability to manage and reprioritize work with demands, interruptions/distractions under tight timelines with confidential material
• Ability to work both independently and to function effectively as a member of a multidisciplinary team
• Strong problem solving skills to assist stakeholders and clients navigate the various program related processes
• Works with team to identify and implement opportunities for continuous quality improvement
In addition to the Knowledge & Skills Above:
In Chronic Disease & Injury Prevention:
• Familiar with Tobacco Enforcement legislation (e.g. Smoke Free Ontario Act)
In Clinical Services:
- Understanding of medical terminology, health services, reportable diseases, medication/vaccine terminology and accurately enters health information into databases
- Previous experience and/or training in medical transcription
- Providing customer service to individuals seeking assistance with complex and sensitive inquiries such as sexual health, adolescent issues and vulnerable populations in a professional manner
- Maintain a valid Cardio Pulmonary Resuscitation (CPR) certificate
In Environmental Health:
- Previous experience using provincial databases such as IPHIS, RCAT, LRMA, PHO Private Water Site, DWIS would be an asset (Environmental Health)
In Family Health:
- Understanding of medical/dental terminology, health services, reportable diseases, medication/vaccine terminology and accurately enters health information into databases
- Previous experience and/or training in medical transcription
SPECIAL REQUIREMENTS
• Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons
• Must be able to work flexible hours including evening hours, notice of shift changes will be provided in accordance with the collective agreement
• Vaccinations as recommended in department policy IX-040
Salary Range: $27.61 - $29.19
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!
Let us know why you would be an excellent team member by submitting your online application by the deadline indicated via our Careers page:
niagararegion.ca/government/hr/careers/default.aspx
Temporary, Full-Time Posting - Job Opening 27720
Regular, Full-Time Posting - Job Opening 27721
We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
