Description

Kingston’s vision of being a smart, livable 21st century city is fast becoming reality. History and innovation thrive in our dynamic city located along the beautiful shores of Lake Ontario, an easy drive from Toronto, Ottawa and Montreal, in the heart of eastern Ontario. With a stable and diversified economy that includes global corporations, innovative startups and all levels of government, Kingston’s high quality of life offers access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary

The Aquatics Supervisor is responsible for the supervision and operation of the city’s various aquatics programs. This position will oversee the development, administration, delivery and evaluation of aquatic programs and services and ensure a safe environment for the public and staff in accordance with applicable regulations, guidelines, policies and procedures.

Additional responsibilities include consulting with the community and conducting public engagement initiatives as well as overseeing customer service delivery and the promotion and marketing of aquatics programs.

Responsibilities
Planning & Coordinating – Design, prioritize and delegate assignments, activities and initiatives for the aquatics team in order to align with the tactical priorities and plans for Recreation & Leisure Services. Manage resources in accordance with corporate policies and operating budget. Recommend capital budget submissions for the aquatics program. Identify issues and recommend solutions in order to optimize resource utilization. Promotes and supports a culture of health and safety and ensures compliance with related policies and legislation.

Coach and Develop – Supervise, recruit, train and develop team and individuals to accomplish objectives and meet standards. Engage team members to work collaboratively. Facilitate communication within the team; support development opportunities that target specific competencies, skills or knowledge needed to ensure performance improvement. Address performance issues and recognize strong performance.

Customer Focus - Ensure the customer perspective guides decisions and activities. Engage with community groups, agencies and the public in areas relating to aquatics programs and services and conduct public engagement initiatives as necessary. Implement service practices that meet the customer’s and corporation’s needs in order to deliver quality customer focused services. Ensure quality, equitable, efficient delivery of aquatic recreational services encompassing a wide variety of interests, ages, socioeconomic diversities, and locations across the City.

Results Orientation - Use measurement methods to monitor progress towards goals and service deliverables. Review and develop policies and procedures related to the provision of aquatics programs to ensure service delivery to meet standards and demands.

Effective Communication - Communicate information and ideas clearly and in a timely manner to increase the overall effectiveness of the team. Actively listen and seek to understand others. Encourage diversity of input and support consensus building. Identify and address communication gaps and facilitate discussions effectively to achieve clear outcomes.

Facilitating Change - Encourage and promote flexibility within the team to achieve service delivery goals and meet the changing needs of the customer. Lead through times of transition to increase theca pacity to successfully move through change.

Managing Relationships - Demonstrate and encourage open communication, teamwork and collaborative practices. Develop relationships to facilitate the accomplishment of work goals and a continuous learning environment. Develop and encourage the participation and input of the team. Take action to resolve issues or conflicts. Help people feel valued, appreciated, and engaged.

Requirements

Qualifications, Competencies

Degree/diploma in Recreation, Leisure Studies or related field

3 years of supervisory experience in recreation services (preferably in a unionized environment)

Other Certifications and Requirements

Standard First Aid with Level C CPR and AED

National Lifeguard

Red Cross Water Safety Instructor/Trainer

Lifesaving Society Lifesaving Instructor

First Aid Instructor

Aquatic Supervisor Training or Aquatic Management Training

HIGH FIVE Principles of Healthy Child Development & QUEST 2 certification to be obtained within first year of employment

Bronze Cross Examiner, National Lifeguard Instructor/Examiner, Lifesaving Instructor Trainer, First Aid Instructor Trainer, Aqua Fitness Certification (CALA, Water Art or equivalent) an asset

Certified Pool Operator an asset

Skills, Abilities, Work Demands

Demonstrated knowledge of aquatics programming and best practices in the aquatics field

Ability to deal courteously and effectively with all levels of staff, program participants, and members of the general public

Excellent verbal and written communication skills

Advanced computer skills including MS Office

Strong and effective problem solving skills

Strong organizational skills and with the ability to prioritize work in a demanding environment

Demonstrated leadership skills with the ability to coach, motivate, and develop employee to achieve success

Ability to research, analyze, and formulate solutions to complex issues

Proficient knowledge of related policies, procedures, legislation and initiatives

Required to obtain and maintain satisfactory criminal record check, including vulnerable sector at own expense

Ability to work outside regular business hours as needed

Schedule includes days, evenings and weekends; hours must be flexible to accommodate program requirements