NOTICE OF VACANCIES
SUPERVISOR OF RECREATION CLIENT SERVICES
(3 – Vacancies)
Recreation Services Department
Under the general guidance and direction of the Manager of Recreation Business Services, the Supervisor of Recreation Client Services is responsible for overseeing and supervising the daily operational activities and delivery of services offered through Recreation Centre Client Services Desk at one of the City of Barrie’s Recreation Centres. Specifically, this position is responsible for monitoring and supervising Recreation Centre Client Services Desk operations and performance in accordance with established service delivery standards, key performance indicators and customer service principles, standards and techniques. Additionally, this position acts as the initial point of contact for, and investigates and responds to escalated inquiries, requests and/or complaints. Lastly, this position is responsible for reviewing service delivery processes to support performance management, process improvements, training initiatives, performance measures and quality assurance of the Recreation Centre Client Services Desk. Overall, this position plays an integral role in ensuring consistent customer service is delivered to internal and external customers in a timely and efficient manner in order to meet and/or exceed customer expectations.
Applicants must have:
Key Qualifications:
Education (degree/diploma/certifications)
- Two (2) year College Diploma in Office Administration, Business, Recreation or related discipline. A three (3) year University Degree in Recreation, Business Administrator or related discipline is preferred
- Standard First Aid and CPR Level C Certifications
- Satisfactory Criminal Record and Vulnerable Sector Checks
- Automated External Defibrillator (AED) Certification within three (3) months of hire
- A Valid Ontario Class “G” driver’s licence in good standing in preferred
Experience
- Four (4) years of experience (five years’ experience is preferred) performing duties related to the above mentioned major responsibilities within a recreation and/or customer service work environment, including leadership and/or supervisory experience (2 years’ experience is preferred).
- Demonstrated experience utilizing registration software
- Demonstrated experience delivering training and developing training tools and techniques
Knowledge/Skill/Ability
- Working knowledge of
- legislated customer service requirements, including the Accessibility for Ontarians with Disabilities Act (AODA)
- customer service principles, standards and techniques
- quality assurance standards and practices
- municipal, regional, provincial and federal government services and programs
- administrative processes and procedures
- Thorough knowledge of cash handling and management practices
- Availability to accommodate deadlines, and/or peak period workloads that may extend beyond the workday and/or occur on evenings/weekends
The 2016 salary range is from $68,062.84 to $82,725.42 per year ($37.40/hr to $45.45/hr). The hours of work will be 35 hours/week, with a varying schedule to support business demand. For full details regarding this position, please visit our website at www.barrie.ca
Should you not meet the key educational qualifications for this position but have extensive directly related work experience, please see the City’s Education Equivalency Procedure to determine if you may qualify for equivalency. For further information, please visit our website at http://www.barrie.ca/City%20Hall/Employment/Pages/opportunities.aspx or Current Opportunities
Please submit your resume electronically by quoting file #E-16-16 Supervisor of Recreation Client Services (MS Word format only; quote file number in subject line), by Wednesday, June 22, 2016 to: E-mail hire.me@barrie.ca Human Resources Department, City of Barrie, P.O. Box 400, Barrie, Ontario, L4M 4T5.
