WATER CUSTOMER SERVICES LEAD HAND
Environmental Services Department
The Water Customer Services Lead Hand position is responsible for coordinating, prioritizing and participating in the daily operational and maintenance tasks of the Water Customer Services Section of the Water Operations Branch, which includes overseeing the Water Meter/Advanced Metering Infrastructure (AMI) Program, Infrastructure Damage Prevention Program, Customer Care Program, and the Bulk Water Provision Program. This position receives, investigates and prioritizes the resolution of inquires, complaints and service requests related to the City’s Water Customer Services Section. Additionally, this position ensures that the Section is compliant with Branch policies and procedures, and provincial regulations and guidelines. Overall, this position plays an integral role in ensuring that commercial and residential establishments within the City of Barrie receive the delivery of quality and efficient water services.
Applicants must have:
Education (degree/diploma/certifications)
- Two (2) year College Diploma, Civil Engineering Technician, Environmental Engineering Technician or related discipline. A Three (3) year College Diploma in Civil Engineering Technology, Environmental Engineering Technology or related discipline is preferred
- Ministry of Environment and Climate Change (MOECC) Class II Certificate in Water Distribution and/or Water Distribution and Supply
- Water Meter Installer (800A) Certificate of Apprenticeship from the Ontario College of Trades, Ministry of Training, Colleges and Universities
- Certified Cross Connection Control Specialist from the Ontario Water Works Association (OWWA)
- Valid Ontario Class “G” Driver’s License in good standing
Experience
- Five (5) years of demonstrated related experience as required to obtain a Ministry of Environment and Climate Change (MOECC) Class II Certificate in Water Distribution/Water Distribution and Supply, including demonstrated experience locating buried utility infrastructure and two (2) years of experience in a leadership role (four (4) years of experience in a leadership role is preferred)
Knowledge/Skill/Ability
- Medical documentation to confirm medically fit to wear a respirator
- Working knowledge of all of the applicable legislation
- Excellent working knowledge of municipal water systems and water metering systems
- Computer literacy utilizing Microsoft Office (Excel, Outlook, PowerPoint, Word), Internet Explorer, Autocad, GIS systems, and locate ticket management software.
- Proven record keeping abilities
- Proven interpersonal, time management, prioritization, analytical and problem solving skills.
- Excellent leadership and interpersonal skills and proven ability to communicate effectively both orally and in writing.
- Excellent project/program management skills
The 2014 pay range (under review) is $69,638 to $83,470 per year ($33.48/hr to $40.13/hr). The hours of work will be 40 hours/week. For full details regarding this position, please visit our website at www.barrie.ca.
Please submit your resume electronically by quoting file #O-15-11 Water Customer Services Lead Hand (MS Word format only; quote file number in subject line), by Wednesday, July 29, 2015 date to: E-mail hrjobs@barrie.ca Human Resources Department, City of Barrie, P.O. Box 400, Barrie, Ontario, L4M 4T5.
The Corporation is seeking a friendly, personable, dedicated, enterprising and results-oriented leader. The City of Barrie provides a dynamic operating environment and working conditions. We thank all applicants and advise that only those to be interviewed will be contacted. Personal information is collected under the authority of the Municipal Act, S.O. 2001, c.25 and will be used to determine employment eligibility. Questions regarding collection should be directed to the Human Resources Department at 705-739-4202.
