May 21, 2026
Municipal Information Network

Your Front Desk Is Your Most Expensive FAQ Page

Organization:
OMLI
Location:
FREE WEBINAR: 1PM-2PM (EST), Ontario, Canada
Start Date:
July 7, 2026
End Date:
July 7, 2026
Description
Your front desk may be one of the most valuable touchpoints in your organization but it’s also often functioning as a costly, human-powered FAQ desk. In this practical and eye-opening webinar, we explore how repetitive inquiries are quietly consuming staff time, stretching resources, and limiting service capacity across municipal operations. Learn how to identify the most common service bottlenecks, leverage simple tools including AI and digital self-service to reduce demand on frontline staff, and free up your team to focus on higher-value interactions.

If you’re looking to improve efficiency, enhance the customer experience, and make smarter use of your workforce, this session will show you where to start and how to rethink the front desk for the future.

Additional information

Presented By: Alex Tribe is the Principal at GetMuni (getmuni.co), where he focuses on helping municipalities modernize their operations through innovative digital solutions. With a strong understanding of the challenges facing local governments, Alex works at the intersection of technology, efficiency, and public service—supporting organizations in streamlining processes, improving transparency, and enhancing service delivery.

Known for his practical, solutions-oriented approach, Alex partners with municipal leaders to identify outdated systems and implement tools that save time, reduce costs, and drive better outcomes for communities. His work reflects a broader commitment to helping the public sector become more agile, responsive, and future-ready.

Alex brings a collaborative mindset and a passion for meaningful change, making him a trusted partner for municipalities looking to navigate modernization with confidence.

omli.ca