This program has been specifically developed for government and public sector organizations and provides participants with relevant tools to raise awareness and the importance of “LEAN” in an organization.
LEAN processes are faster, more efficient and deliver quality customer service. Understanding the “VOICE OF THE CUSTOMER” is fundamental to improving and streamlining services.
WHAT YOU WILL LEARN:
A Lean Six Sigma Yellow Belt possesses an understanding of the aspects within the phases of D-M-C (Define-Measure-Control). Yellow Belt training is an introductory course for learning about “Lean” thinking and how it can be used to make daily improvements in the workplace.
KEY TAKEAWAYS
- Assist in project selection and change management
- Write effective problem statements using; Who, What, When, Where, Why, How and How much (5W2H) approach
- Aligning the “Voice of the Customer” with process performance to determine overall capability and improvement opportunities
- Explain the fundamental concepts and principles of Lean and Six Sigma
- Construct Suppliers, Inputs, Process, Outputs, Customers (SIPOC), Process Flow and Spaghetti Maps
- Facilitate “Root Cause Analysis” using cause and effect and the 5 Whys approach
- Generate and interpret process statistics and employ graphical analysis as an investigative tool
- Plan, facilitate and execute rapid improvement (“Kaizen”) events, and walk the Gemba waste-walks
*Includes a relevant project and exam.
FOR MORE INFORMATION VISIT OMLI.CA or contact info@omli.ca
MASTER BLACK BELT: Tammy Carruthers, BA CPA CGA CFE CICA PMP CSSBB CCA MCITP CISA PROSCI Certified Change Practitioner
Tammy Carruthers has a Combined Honours Degree in Economics and Law and is a Certified General Accountant. Tammy is also a Certified Fraud Examiner, a Certified Internal Controls Auditor, a Certified Construction Auditor, a Microsoft Information Technology Certified Professional and a Project Management Professional. Tammy has extensive training in Six Sigma and Lean Six Sigma and is a Certified Lean Six Sigma Black Belt and Six Sigma Master in Financial Services. Tammy has been inducted onto Stanford Who's Who.
FOR MORE INFORMATION VISIT OMLI.CA
