Description
Keeping their citizens at the forefront of municipal services, the Town of Riverview, NB embarked on a process improvement journey to enhance and optimize customer service responsiveness with the recent implementation of a new technology solution.
Marcel LeBlanc, Manager of Information Technology has been instrumental and a driver of change for the organization with the acquisition of ACCESSE11, a robust software that has transformed the Town of Riverview's customer complaints and issues management tracking and will share some customer service challenges which led them to ACCESSE11, as well as will talk about the overall impact and achievements made.
Marcel LeBlanc, Manager of Information Technology has been instrumental and a driver of change for the organization with the acquisition of ACCESSE11, a robust software that has transformed the Town of Riverview's customer complaints and issues management tracking and will share some customer service challenges which led them to ACCESSE11, as well as will talk about the overall impact and achievements made.
Additional information
Here's what you'll learn:
- Hear from Riverview, NB, on how they are using issue management software to improve their processes both internally and throughout the community
- How Riverview staff use reporting to provide information to council
- Best practices to adopt so you can make the same impact to your own municipality
