Description
Political and Public Expectations; The Art of Customer Service
Understanding what it means to work in “Political Fishbowl” developing an appreciation for what public service is all about!
Overview:
- Understanding your customer’s expectations and delivering customer service excellence
- Dealing with challenging customers
- Big, Small, Rural, Urban – ALL politics is Local. - Dealing with Elected Officials
- Learning to effectively manage upward
- BUILDING TRUST
- Tips on achieving the success you deserve
- Building Resilience
- Taking care of yourself – Avoiding Burnout
Additional information
This training program has been specifically developed for NEWLY appointed Supervisors and Managers or anyone who aspires to advance to a leadership role within their organization.
DATES: May 12, 19 - June 2, 9, 16, 23
TIME: 12pm - 1pm (EST)
REGISTER TODAY for the entire series or individual session.
