Description
Citizen engagement has never been more important for municipalities as it is today and customer feedback is powerful in the sense that it impacts municipal decision-making. Our citizens are our customers and the role of public servants is to develop and deliver public programs and services. Public servants exist to serve and striving for customer service excellence is also about being responsive to the needs of our customers. Please join Heather Welsh, Executive Assistant to the Mayor & CAO, from the City of St Thomas Ontario, ACCESSE11 and OMLI as Heather discusses the city's strategic selection and implementation journey of ACCESSE11 - A Citizen Issue Management Software developed specifically for municipalities to improve communication, enhance community engagement and to track citizen issues and complaints.
ACCESSE11 - is a cloud based Citizen Issues & Management Software Designed for Local Government
ACCESSE11 is a lean six sigma customer-focussed software solution for municipalities to better manage citizen complaints, track important issues and report back to council and administration on areas of interest impacting community.
We will also discuss:
- How AccessE11 can benefit your municipality
- Understanding A Citizen Issues Management Process
- RECEIVE - Easily Capture Citizen’s Issues/Complaints from any source
- RESOLVE - Assign staff, track status and automatically send updates
- REPORT - Dashboard view of trends with one-click reporting
- Q & A
Additional information
