Description
Political and Public Expectations; Delivering on Customer Service Standards
Understanding what it means to work in Political Fishbowl, balancing competing expectation and surviving!
Overview:
- Everything is Local – Dealing with Elected Officials
- Understanding your customer’s expectations
- Building your network
- Dealing with difficult people, when nothing seems to work!
- How to effectively manage upward
- When and how to make course corrections – lessons learned
- Taking care of yourself – Avoiding Burnout
Additional information
